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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Employees
ConsultingLogisticsMarketing
Winning Assistants LLC is a staffing and recruiting company that connects doctors, healthcare professionals, and business owners with skilled virtual assistants from a global talent pool. Its HIPAA-compliant support services cover administrative work, medical office management, marketing, and customer service, helping clients streamline daily operations, control costs, and dedicate more time to business growth.
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Remote Medical Receptionist, Primary Care

Provide remote reception support for a primary care practice, handling patient calls, appointments, EHR tasks, and refill inquiries. Support patients across three Long Island locations.

COColombiaMXMexicoPHPhilippinesPRPuerto RicoSVEl SalvadorVEVenezuela
$10,400 – $12,480 / year
RemoteFull-timeMiddleSeniorEnglish RequiredGeneralMedical Receptionist

Description

  • Manage a high volume of incoming patient calls for three practice locations.
  • Communicate with patients clearly, professionally, and patiently, including older adults.
  • Handle routine appointment, refill, and general inquiry calls using office protocols.
  • Direct calls, messages, and concerns to the appropriate team members.
  • Schedule, reschedule, and coordinate patient appointments.
  • Review patient needs and appointment history to identify the appropriate scheduling process.
  • Refer scheduling matters that need provider or office-level guidance.
  • Use AdvancedMD to review patient charts, appointment history, messages, refill information, and administrative details.
  • Accurately record patient interactions, messages, and scheduling changes.
  • Receive refill inquiries and direct them according to practice protocols.
  • Refer medication questions and clinical concerns to the appropriate providers or team members.
  • Do not provide medical advice, approve refills, or make clinical decisions independently.
  • Follow established office workflows and communication procedures.
  • Identify and escalate urgent, unclear, clinical, or sensitive concerns.
  • Coordinate communication among patients, front desk staff, providers, and internal teams.

Requirements

  • Experience in healthcare, a medical office, primary care, medical reception, front desk, or as a medical virtual assistant.
  • Experience handling patient inquiries, scheduling, message routing, refill inquiries, or similar healthcare front office workflows.
  • Experience managing frequent, high-volume incoming patient calls.
  • Experience navigating patient charts, reviewing information, documenting interactions, and using an EHR or EMR.
  • Experience scheduling, rescheduling, and coordinating appointments.
  • Basic knowledge of medical terminology.
  • Clear, professional spoken and written English.
  • Relevant work experience.
  • Provide an NBI Clearance and/or local police clearance before onboarding.
  • Be available for video meetings with the camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam.
  • Quiet, professional work environment.
  • AdvancedMD experience preferred, but not required.
  • Experience supporting prescription refill inquiries preferred.
  • Primary care experience preferred.
  • Spanish-English bilingual communication preferred, but not required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training and certification provided.
  • Top 1% virtual assistant performance training.
  • Client-approved U.S. holidays.
  • Client-approved paid or unpaid time off.
  • Access to tools and resources.
  • Optional performance-based incentives.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam for virtual meetings.
  • Quiet, professional work environment.

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