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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Angajați
ConsultanțăLogisticăMarketing
Winning Assistants LLC este o companie de recrutare și plasare de personal care pune în legătură medici, profesioniști din domeniul sănătății și proprietari de afaceri cu asistenți virtuali calificați dintr-un bazin global de talente. Serviciile sale de asistență conforme cu cerințele HIPAA acoperă activități administrative, gestionarea cabinetelor medicale, marketingul și serviciul pentru clienți, ajutând clienții să eficientizeze operațiunile zilnice, să controleze costurile și să dedice mai mult timp dezvoltării afacerii.
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Locurile de muncă ale companiei

Remote Medical Receptionist, Primary Care

Provide remote reception support for a primary care practice, handling patient calls, appointments, EHR tasks, and refill inquiries. Support patients across three Long Island locations.

COColumbiaMXMexicPHFilipinePRPuerto RicoSVEl SalvadorVEVenezuela
10.400 $ – 12.480 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăGeneralRecepționer medical

Descriere

  • Manage a high volume of incoming patient calls for three practice locations.
  • Communicate with patients clearly, professionally, and patiently, including older adults.
  • Handle routine appointment, refill, and general inquiry calls using office protocols.
  • Direct calls, messages, and concerns to the appropriate team members.
  • Schedule, reschedule, and coordinate patient appointments.
  • Review patient needs and appointment history to identify the appropriate scheduling process.
  • Refer scheduling matters that need provider or office-level guidance.
  • Use AdvancedMD to review patient charts, appointment history, messages, refill information, and administrative details.
  • Accurately record patient interactions, messages, and scheduling changes.
  • Receive refill inquiries and direct them according to practice protocols.
  • Refer medication questions and clinical concerns to the appropriate providers or team members.
  • Do not provide medical advice, approve refills, or make clinical decisions independently.
  • Follow established office workflows and communication procedures.
  • Identify and escalate urgent, unclear, clinical, or sensitive concerns.
  • Coordinate communication among patients, front desk staff, providers, and internal teams.

Cerințe

  • Experience in healthcare, a medical office, primary care, medical reception, front desk, or as a medical virtual assistant.
  • Experience handling patient inquiries, scheduling, message routing, refill inquiries, or similar healthcare front office workflows.
  • Experience managing frequent, high-volume incoming patient calls.
  • Experience navigating patient charts, reviewing information, documenting interactions, and using an EHR or EMR.
  • Experience scheduling, rescheduling, and coordinating appointments.
  • Basic knowledge of medical terminology.
  • Clear, professional spoken and written English.
  • Relevant work experience.
  • Provide an NBI Clearance and/or local police clearance before onboarding.
  • Be available for video meetings with the camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam.
  • Quiet, professional work environment.
  • AdvancedMD experience preferred, but not required.
  • Experience supporting prescription refill inquiries preferred.
  • Primary care experience preferred.
  • Spanish-English bilingual communication preferred, but not required.

Beneficii

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training and certification provided.
  • Top 1% virtual assistant performance training.
  • Client-approved U.S. holidays.
  • Client-approved paid or unpaid time off.
  • Access to tools and resources.
  • Optional performance-based incentives.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam for virtual meetings.
  • Quiet, professional work environment.

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