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Heartland Business Systems
Heartland Business Systems
501 – 1000 Darbinieki
IzglītībaKonsultācijasVeselības aprūpe
Heartland Business Systems ir IT konsultāciju un kiberdrošības pakalpojumu sniedzējs, kas palīdz organizācijām sasaistīt tehnoloģiju lēmumus ar uzņēmējdarbības prioritātēm. Tā pakalpojumi ietver mākoņrisinājumus, datu centru pārvaldību, pārvaldītus IT pakalpojumus, lietojumprogrammu izstrādi, mākslīgo intelektu un analītiku, kā arī kiberdrošības risku novērtēšanu. HBS sadarbojas ar konsultāciju, veselības aprūpes un izglītības jomas klientiem, lai modernizētu darbību, atbalstītu sadarbību, uzlabotu noturību un ar pielāgotām tehnoloģiju programmām aizsargātu svarīgus datus, sistēmas un cilvēkus.
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Vakances uzņēmumā

IT Support Coordinator (Hybrid)

Coordinate service desk support for client technology issues in a hybrid IT environment. Triage tickets, troubleshoot user and system problems, and manage SLA-based escalations.

USAmerikas Savienotās ValstisWIViskonsinaHibrīdiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuIT atbalsts
AndroidmacOS

Apraksts

  • Act as the primary phone contact for Service Desk requests
  • Collect issue details, evaluate business impact and urgency, create precise tickets, and complete initial troubleshooting
  • Explain technical information clearly, keep clients informed, set expectations, and escalate urgent or business-critical matters
  • Review, prioritize, categorize, and assign tickets according to impact, urgency, technical needs, and SLA commitments
  • Dispatch tickets through phone, email, and shared inboxes
  • Track ticket ownership, progress, and SLA performance, escalating issues or redistributing work as needed
  • Resolve common hardware, software, account, connectivity, and user issues across Windows, macOS, ChromeOS, Apple, and Android platforms
  • Deliver basic support for Microsoft 365, applications, and user accounts
  • Manage lower-level alerts and internal tickets, escalating complex problems with thorough troubleshooting notes
  • Coordinate with clients, IT teams, and business groups through Teams, phone, email, and ticketing tools
  • Attend team meetings and surface recurring problems or service trends
  • Keep ticket records accurate and document troubleshooting steps and resolutions
  • Maintain knowledge base content, procedures, and Service Desk documentation
  • Follow escalation and SLA procedures while recommending improvements to documentation, workflows, and Service Desk operations

Prasības

  • At least one year of experience in IT support, service desk operations, IT coordination, or technical troubleshooting
  • High school diploma or equivalent
  • Customer-focused approach to support
  • Foundational knowledge of computer hardware, software, operating systems, Windows Server environments, and networking
  • Prior experience in a managed services provider environment
  • Basic familiarity with Microsoft 365 administration and the Microsoft 365 Admin Center
  • Experience triaging, dispatching, prioritizing, and escalating support tickets
  • Focus on achieving practical outcomes
  • Collaborative team mindset
  • Professional and respectful demeanor

Priekšrocības

  • Competitive compensation package that may include bonuses, incentives, commissions, fair wages, retirement plans, and HSA-compatible benefits
  • Opportunities for professional growth
  • Community involvement opportunities
  • Personal development support
  • Employee and family celebrations
  • Green and sustainability initiatives
  • Paid time off
  • Support for work-life balance
  • Recognition and awards
  • Collaborative, innovative team environment with an award-winning culture

Saistītās vakances

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasRažošanaVeselības aprūpe
USAmerikas Savienotās ValstisNJŅūdžersija
120 000 $ – 165 000 $ / gads
KlātienēPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuVadītājs

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

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