LogoFresh Jobs Ahead
CSC
CSC
5001 – 10 000 Darbinieki
H1B vīzas sponsorsAtbilstībaKiberdrošība
CSC nodrošina globālus uzņēmējdarbības administrēšanas un atbilstības risinājumus organizācijām, kas darbojas publiskajos un privātajos tirgos. Tās pakalpojumi atbalsta alternatīvo ieguldījumu pārvaldītājus un kapitāla tirgu dalībniekus, piedāvājot fondu administrēšanu, korporatīvās trasta pārvaldības, darījuma konta, atbilstības un pārvaldības pakalpojumus, domēna vārdu pārvaldību, digitālā zīmola aizsardzību un kiberdrošības risinājumus. CSC darbojas vairāk nekā 140 jurisdikcijās, un tās vēsture pārsniedz 120 gadus; uzņēmums palīdz klientiem pārvaldīt sarežģītas uzņēmējdarbības, regulatīvās un digitālās prasības.
LinkedIn
Vakances uzņēmumā

Customer Experience Manager

Lead customer research, journey design, and measurable experience improvements at CSC, a global business, legal, and financial services company.

USAmerikas Savienotās Valstis
98 934 $ – 108 288 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts
ServiceNowTableau

Apraksts

  • Direct customer research, experience analysis, journey and process design, cross-functional facilitation, prioritization, and measurement.
  • Use CSC’s customer experience methods, tools, templates, and standards across initiatives.
  • Set research goals and choose qualitative, survey, operational, and existing data sources.
  • Conduct interviews, focus groups, observations, and other qualitative research with customers, employees, and stakeholders.
  • Prepare research materials and turn findings into themes, pain points, unmet needs, and practical insights.
  • Create or improve surveys and customer feedback methods.
  • Assess customer feedback, survey results, operational data, process details, and business context.
  • Lead current- and future-state journey mapping, service blueprinting, and process mapping.
  • Run design thinking, idea generation, and prioritization sessions.
  • Identify process, technology, policy, data, role, governance, and communication factors behind experience gaps.
  • Rank improvement opportunities and turn recommendations into roadmaps and next steps.
  • Lead workshops with senior leaders and product, operations, technical, and frontline teams.
  • Prepare presentations, reports, and recommendations for executives.
  • Set measures for experience, operations, and business outcomes.
  • Set baselines, track progress, and quantify realized customer experience value.
  • Contribute to business cases that show financial impact.
  • Stay involved through implementation to help protect intended customer outcomes.
  • Set up listening and closed-loop processes to support ongoing improvement.

Prasības

  • At least five years of professional customer experience work.
  • Bachelor’s degree or an equivalent combination of relevant professional experience, training, and demonstrated capability.
  • Experience independently leading customer research, journey mapping, experience design, and insight-led improvement initiatives.
  • Qualitative research skills, including study design, interviewing, synthesis, theme development, and turning findings into actionable recommendations.
  • Working knowledge of customer journey mapping, service blueprinting, process mapping, Voice of the Customer, survey design, and customer experience measurement.
  • Ability to interpret survey results, operational metrics, and dashboards; work confidently in Excel; and combine qualitative and quantitative evidence.
  • Ability to facilitate sessions with senior and cross-functional groups.
  • Ability to influence cross-functional stakeholders and build alignment without direct authority.
  • Strong executive report writing and presentation development skills.
  • Ability to link customer experience issues to process, technology, policy, data, role clarity, governance, and ownership factors.
  • Ability to connect experience improvements with operational and financial outcomes.
  • Comfort learning technical concepts and working with product, engineering, technology, security, and operations teams.
  • Availability to work onsite periodically at the Wilmington, Delaware office and other CSC offices.
  • Experience managing several complex initiatives and stakeholders.
  • Preferred: Experience with Miro, Mural, or similar tools.
  • Preferred: Experience with Qualtrics, Medallia, SurveyMonkey, Alchemer, UserTesting, or similar platforms.
  • Preferred: Experience with Power BI, Tableau, or comparable platforms.
  • Preferred: Experience with ServiceNow or SharePoint.
  • Preferred: Responsible use of AI-enabled tools.
  • Preferred: Knowledge of change management and adoption principles.
  • Preferred: Customer experience certification or training.

Priekšrocības

  • Annual success-sharing bonuses or commission plans tied to individual performance.
  • Annual leave.
  • Tuition reimbursement.
  • Referral bonuses.
  • Competitive, comprehensive benefits package.
  • Support for colleagues with disabilities, including necessary workplace resources.
  • Hybrid or remote schedules as business needs allow.

Saistītās vakances

Ardent Mills

Customer Service Representative – Denver Hybrid

Ardent Mills
1001 – 5000 Darbinieki
H1B vīzas sponsorsLauksaimniecībaPārtika un dzērieniRažošana
USAmerikas Savienotās ValstisCOKolorādo
25 $ – 34 $ / stunda
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts
ERP

Manage customer orders, service issues, and demand for Ardent Mills, a flour and ingredient producer. This hybrid Denver role requires in-office work on Tuesdays and Wednesdays.

Atvērt
Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaPārtika un dzērieni
USAmerikas Savienotās Valstis
90 000 $ – 184 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

Atvērt