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CSC
CSC
5 001 – 10 000 Darbuotojai
H1B vizos rėmėjasAtitiktisKibernetinis saugumas
CSC teikia pasaulinius verslo administravimo ir atitikties sprendimus organizacijoms, veikiančioms viešosiose ir privačiose rinkose. Jos paslaugos padeda alternatyvaus turto valdytojams ir kapitalo rinkų dalyviams administruoti fondus, teikti įmonių patikėjimo, depozitines ir sąlyginio deponavimo paslaugas, užtikrinti atitiktį ir valdymą, valdyti domenų vardus, saugoti skaitmeninį prekės ženklą bei užtikrinti kibernetinį saugumą. Daugiau nei 140 jurisdikcijų veikianti ir per 120 metų istoriją sukaupusi CSC padeda klientams valdyti sudėtingus verslo, reguliavimo ir skaitmeninius reikalavimus.
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Darbai įmonėje

Customer Experience Manager

Lead customer research, journey design, and measurable experience improvements at CSC, a global business, legal, and financial services company.

USJungtinės Valstijos
98 934 $ – 108 288 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas
ServiceNowTableau

Aprašymas

  • Direct customer research, experience analysis, journey and process design, cross-functional facilitation, prioritization, and measurement.
  • Use CSC’s customer experience methods, tools, templates, and standards across initiatives.
  • Set research goals and choose qualitative, survey, operational, and existing data sources.
  • Conduct interviews, focus groups, observations, and other qualitative research with customers, employees, and stakeholders.
  • Prepare research materials and turn findings into themes, pain points, unmet needs, and practical insights.
  • Create or improve surveys and customer feedback methods.
  • Assess customer feedback, survey results, operational data, process details, and business context.
  • Lead current- and future-state journey mapping, service blueprinting, and process mapping.
  • Run design thinking, idea generation, and prioritization sessions.
  • Identify process, technology, policy, data, role, governance, and communication factors behind experience gaps.
  • Rank improvement opportunities and turn recommendations into roadmaps and next steps.
  • Lead workshops with senior leaders and product, operations, technical, and frontline teams.
  • Prepare presentations, reports, and recommendations for executives.
  • Set measures for experience, operations, and business outcomes.
  • Set baselines, track progress, and quantify realized customer experience value.
  • Contribute to business cases that show financial impact.
  • Stay involved through implementation to help protect intended customer outcomes.
  • Set up listening and closed-loop processes to support ongoing improvement.

Reikalavimai

  • At least five years of professional customer experience work.
  • Bachelor’s degree or an equivalent combination of relevant professional experience, training, and demonstrated capability.
  • Experience independently leading customer research, journey mapping, experience design, and insight-led improvement initiatives.
  • Qualitative research skills, including study design, interviewing, synthesis, theme development, and turning findings into actionable recommendations.
  • Working knowledge of customer journey mapping, service blueprinting, process mapping, Voice of the Customer, survey design, and customer experience measurement.
  • Ability to interpret survey results, operational metrics, and dashboards; work confidently in Excel; and combine qualitative and quantitative evidence.
  • Ability to facilitate sessions with senior and cross-functional groups.
  • Ability to influence cross-functional stakeholders and build alignment without direct authority.
  • Strong executive report writing and presentation development skills.
  • Ability to link customer experience issues to process, technology, policy, data, role clarity, governance, and ownership factors.
  • Ability to connect experience improvements with operational and financial outcomes.
  • Comfort learning technical concepts and working with product, engineering, technology, security, and operations teams.
  • Availability to work onsite periodically at the Wilmington, Delaware office and other CSC offices.
  • Experience managing several complex initiatives and stakeholders.
  • Preferred: Experience with Miro, Mural, or similar tools.
  • Preferred: Experience with Qualtrics, Medallia, SurveyMonkey, Alchemer, UserTesting, or similar platforms.
  • Preferred: Experience with Power BI, Tableau, or comparable platforms.
  • Preferred: Experience with ServiceNow or SharePoint.
  • Preferred: Responsible use of AI-enabled tools.
  • Preferred: Knowledge of change management and adoption principles.
  • Preferred: Customer experience certification or training.

Privalumai

  • Annual success-sharing bonuses or commission plans tied to individual performance.
  • Annual leave.
  • Tuition reimbursement.
  • Referral bonuses.
  • Competitive, comprehensive benefits package.
  • Support for colleagues with disabilities, including necessary workplace resources.
  • Hybrid or remote schedules as business needs allow.

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USJungtinės ValstijosCOKoloradas
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HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas
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H1B vizos rėmėjasKonsultavimasLogistikaMaistas ir gėrimai
USJungtinės Valstijos
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HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

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