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SupportYourApp
SupportYourApp
1 001 – 5 000 Darbuotojai
KonsultavimasLogistikaRinkodara
„SupportYourApp“ yra Kijeve, Ukrainoje, įkurta pasaulinė užsakomųjų klientų aptarnavimo paslaugų teikėja. Įmonė visame pasaulyje veikiančioms įmonėms teikia klientų aptarnavimo, techninės pagalbos ir veiklos biuro funkcijų perkėlimo paslaugas daugiau nei 60 kalbų visą parą. Jos komandos aptarnauja klientus įvairiais komunikacijos kanalais, derindamos empatišką aptarnavimą su struktūruotais veiklos procesais ir individualizuota QCRM platforma. „SupportYourApp“ aptarnauja daugiau nei 250 įmonių, įskaitant technologijų bendroves „Calm“, „MacPaw“ ir „SplitIt“, o jos saugumo praktika atitinka PCI DSS ir ISO/IEC 27001:2013 standartus.
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Darbai įmonėje

T3 Support Engineer (English)

Troubleshoot backend, database, and integration issues for SupportYourApp, a global support-as-a-service provider. Resolve escalations and keep customer-facing technical operations running smoothly.

ARArgentinaNuotolinisSutartisVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPagalbos inžinierius
AWSBigQueryDebesijaGrafanaGraphQLJavaScriptPHPReactReact NativeSQLTypeScript

Aprašymas

  • Investigate escalated T1 issues across backends, databases, and system integrations
  • Reproduce bugs in web admin consoles, mobile apps, and backend APIs
  • Analyze logs, error traces, and metrics to find root causes
  • Run read-only production database queries to verify data-related issues
  • Apply small, low-risk fixes such as configuration updates, data corrections, and targeted code patches
  • Escalate complex cases to Engineering with clear findings and documentation
  • Manage incidents and outages through resolution, using monitoring and error-tracking tools to confirm fixes
  • Maintain and improve internal runbooks and knowledge bases to prevent recurring escalations
  • Build a thorough understanding of client solutions and meet KPIs

Reikalavimai

  • Excellent English proficiency, at least C1 in speaking and writing
  • Experience in technical support, SRE, or engineering, with strong troubleshooting and code-reading skills
  • Demonstrated customer-facing experience in technical or customer support
  • Strong SQL skills and experience with relational databases at production scale
  • Customer-focused mindset and excellent communication skills
  • Ability to explain technical concepts clearly and simply to customers
  • Working knowledge of PHP and/or JavaScript or TypeScript
  • Familiarity with AWS or another cloud provider, including logs, services, and secrets
  • Experience with Sentry or a similar error-tracking tool and Grafana or similar monitoring tools
  • Strong writing skills and ability to document technical findings clearly
  • Strong analytical and research skills
  • Ability to recognize when an issue needs escalation to Engineering
  • Positive, proactive, and responsible attitude
  • Personal computer with at least 8 GB of RAM and stable internet with a minimum of 45 Mbps download and 20 Mbps upload
  • Experience supporting a mobile app, such as one built with React Native, is a plus
  • Exposure to GraphQL and REST API debugging is a plus
  • Experience with analytical or columnar databases such as ClickHouse or BigQuery is a plus
  • Experience at a company using a monolith-plus-services architecture is a plus

Privalumai

  • Fixed schedule, Monday to Friday, 10:30 PM to 7:00 AM GMT+11
  • Opportunity to work fully remotely from the EU
  • Inclusive international environment
  • Compensation paid in USD
  • Referral rewards
  • Workload balanced with personal time, alongside an internal health policy
  • Responsive leadership focused on employee development and long-term collaboration
  • Supportive conditions for self-development
  • Trust-based culture with no time-tracking requirements

Susiję darbai

Lucis (YC X25)

Customer Care Specialist, Paris Hybrid

Lucis (YC X25)
1 – 10 Darbuotojai
Dirbtinis intelektasGera savijautaSveikatos priežiūra
FRPrancūzijaHibridinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųKlientų aptarnavimas

Support Lucis members as they navigate preventive healthcare, resolving inquiries and directing medical questions to the appropriate team. Help strengthen support operations from the company’s Paris hub.

Atidaryti
Seeders

IT Support Specialist

Seeders
51 – 200 Darbuotojai
B2BRinkodara
NLNyderlandai
2 750 € – 3 250 € / mėnuo
HibridinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: olandųIT pagalba
AWSDebesijaDNSGoogle Cloud PlatformmacOSUžkardos

Provide first- and second-line support for Seeders’ international digital marketing platform, supporting colleagues across locations and remotely. Manage workplace technology, networks, and SaaS tools while contributing to cloud and DevOps operations.

Atidaryti
DMI (Digital Management, LLC)

Service Desk Analyst (Remote, United States) at DMI

DMI (Digital Management, LLC)
1 001 – 5 000 Darbuotojai
KonsultavimasLogistikaSveikatos priežiūra
USJungtinės Valstijos
69 528 $ – 83 434 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųAnalitikas

Serve as the first point of contact for federal application users, resolving routine support issues and routing complex tickets. Support DMI’s managed IT services operation.

Atidaryti