Senior Data Analyst
Expleo Group
Develop BI models, datasets, and ETL rules for Expleo Group’s engineering and technology consultancy. Partner with stakeholders on data analysis, user testing, training, and reporting.
Ашу
SupportYourApp — штаб-пәтері Украинаның Киев қаласында орналасқан, клиенттерге қызмет көрсетуді аутсорсинг арқылы ұсынатын жаһандық компания. Компания әлемнің түкпір-түкпіріндегі бизнеске 60-тан астам тілде тәулік бойы клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис процестерін аутсорсингке беру қызметтерін ұсынады. Оның командалары эмпатияға негізделген қызметті құрылымдалған операциялық процестермен және арнайы QCRM платформасымен үйлестіріп, клиенттерге бірнеше байланыс арнасы арқылы қолдау көрсетеді. SupportYourApp Calm, MacPaw және SplitIt сияқты технологиялық компанияларды қоса алғанда, 250-ден астам бизнеске қызмет көрсетеді және қауіпсіздік тәжірибесін PCI DSS пен ISO/IEC 27001:2013 стандарттарына сәйкес жүргізеді.
T3 Support Engineer (English)
Troubleshoot backend, database, and integration issues for SupportYourApp, a global support-as-a-service provider. Resolve escalations and keep customer-facing technical operations running smoothly.
Сипаттама
- Investigate escalated T1 issues across backends, databases, and system integrations
- Reproduce bugs in web admin consoles, mobile apps, and backend APIs
- Analyze logs, error traces, and metrics to find root causes
- Run read-only production database queries to verify data-related issues
- Apply small, low-risk fixes such as configuration updates, data corrections, and targeted code patches
- Escalate complex cases to Engineering with clear findings and documentation
- Manage incidents and outages through resolution, using monitoring and error-tracking tools to confirm fixes
- Maintain and improve internal runbooks and knowledge bases to prevent recurring escalations
- Build a thorough understanding of client solutions and meet KPIs
Талаптар
- Excellent English proficiency, at least C1 in speaking and writing
- Experience in technical support, SRE, or engineering, with strong troubleshooting and code-reading skills
- Demonstrated customer-facing experience in technical or customer support
- Strong SQL skills and experience with relational databases at production scale
- Customer-focused mindset and excellent communication skills
- Ability to explain technical concepts clearly and simply to customers
- Working knowledge of PHP and/or JavaScript or TypeScript
- Familiarity with AWS or another cloud provider, including logs, services, and secrets
- Experience with Sentry or a similar error-tracking tool and Grafana or similar monitoring tools
- Strong writing skills and ability to document technical findings clearly
- Strong analytical and research skills
- Ability to recognize when an issue needs escalation to Engineering
- Positive, proactive, and responsible attitude
- Personal computer with at least 8 GB of RAM and stable internet with a minimum of 45 Mbps download and 20 Mbps upload
- Experience supporting a mobile app, such as one built with React Native, is a plus
- Exposure to GraphQL and REST API debugging is a plus
- Experience with analytical or columnar databases such as ClickHouse or BigQuery is a plus
- Experience at a company using a monolith-plus-services architecture is a plus
Артықшылықтар
- Fixed schedule, Monday to Friday, 10:30 PM to 7:00 AM GMT+11
- Opportunity to work fully remotely from the EU
- Inclusive international environment
- Compensation paid in USD
- Referral rewards
- Workload balanced with personal time, alongside an internal health policy
- Responsive leadership focused on employee development and long-term collaboration
- Supportive conditions for self-development
- Trust-based culture with no time-tracking requirements
Ұқсас жұмыс орындары
Senior Manager, Data Analysis
Capital One
Америка Құрама Штаттары
Виргиния182 500 $ – 229 100 $ / жыл
КеңседеТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліДеректер талдаушысыLead validation of Capital One’s analytical tools and risk methodologies. Manage validation projects, evaluate model risks, and mentor data analytics staff.
Ашу
Principal Data Analyst, Credit Card
Capital OneАмерика Құрама ШтаттарыВиргиния119 400 $ – 149 800 $ / жыл
АраласТолық жұмыс күніЖетекшіҚажетті Тіл: ағылшын тіліДеректер талдаушысыDevelop governed data solutions, dashboards, and business insights for Capital One’s credit card business. This hybrid role is based in McLean or Richmond, Virginia.
Ашу
Barclays Credit Risk Data Analyst
Barclays
Translate IRB requirements into data specifications and solution designs for Barclays’ A-IRB programme. Support stakeholder engagement, testing, governance and risk controls across UK offices.
Ашу
Senior Accounting Manager – Italy and Luxembourg
Satispay
Италия48 500 € – 60 100 € / жыл
АраласТолық жұмыс күніАға маманЖетекшіҚажетті Тіл: ағылшын тіліБухгалтерлік есеп менеджеріLead operational accounting, statutory compliance, and reporting across Satispay’s Italian and Luxembourg entities. Manage the accounting team and support the transition to dual IAS/IFRS reporting.
Ашу
Data Analyst, Marketing Analytics
DSV-Gruppe
Join S-Com, the communications and digital services partner of the Sparkassen-Finanzgruppe, to analyze campaign and channel performance, develop KPIs, and deliver client reports and dashboards.
Ашу
Associate Director, Revenue Accounting
S&P GlobalАмерика Құрама Штаттары
Нью-Йорк104 435 $ – 175 604 $ / жыл
АраласТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліБухгалтерлік есеп менеджеріLead S&P Global’s revenue accounting center of excellence, overseeing month-end close, ASC 606 analysis, accrual models, audits, and a team of accounting professionals.
Ашу
Senior Project Controller – Naseej (Remote, Egypt)
Naseej
Oversee budgets, revenue, invoicing, and profitability for Naseej’s IT and digital transformation projects. Support PMO governance and financial decision-making.
Ашу
YouTube Long-Form Video Editor
The Scalable CompanyАмерика Құрама Штаттары70 000 $ – 85 000 $ / жыл
ҚашықтанТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліРедакторEdit retention-focused long-form videos for The Scalable Company’s Roland Frasier and Ryan Deiss YouTube channels. Build the company’s in-house editing workflow from the ground up.
Ашу
Senior Accountant, Philippines (Remote)
Franklin Electric
Oversee month-end reporting, reconciliations, and profitability analysis for PumpEng’s pump business. Partner remotely with finance, sales, and operations.
Ашу