American Express — банк ісі, қаржы және B2B төлемдері салаларында жұмыс істейтін жаһандық қаржылық қызметтер компаниясы. Компанияның қызметтері жеке тұлғаларға, бизнеске және корпоративтік клиенттерге арналған кредит карталарын, төлем және саудагерлерге қызмет көрсету сервистерін, жинақ шоттарын, депозиттік сертификаттарды және жеке қарыздарды, сондай-ақ сыйақы бағдарламаларын, саяхат бағдарламаларын, корпоративтік төлем шешімдерін, қаржылық білім беруді, қауіпсіздік қызметтерін және карта ұстаушылар мен саудагерлерге қолдау көрсетуді қамтиды.
Travel Counselor – Sabre GDS & Ticketing at American Express (Hybrid)
Join American Express as a Travel Counselor handling Sabre GDS, PNRs, fare rules, ticketing, refunds, and travel operations. The role emphasizes SLA compliance, quality, productivity, and customer satisfaction.
Сипаттама
- Manage GDS bookings and issue or reissue PNRs and air tickets
- Handle ticket refunds, hotel and car invoices, and ADM research
- Interpret fare rules during ticket issuance, reissuance, and refund processing
- Update PNRs and meet service-level commitments
- Help maintain efficient daily travel operations
- Resolve queries raised by the market
- Balance high productivity with consistently strong quality
- Follow SLAs, internal procedures, and business-area policies
- Recognize and consistently surpass customer expectations
- Work productively with colleagues across the team
- Maintain rigorous attention to quality and operational controls
Талаптар
- Graduate with around two years of travel-industry experience
- Hold a degree or diploma in Travel, Air Fares, and Ticketing
- Bring hands-on experience with GDS platforms, particularly Sabre
- Read and apply fare rules from GDS platforms and fare sheets
- Understand PNR and air-ticket issuance or reissuance, refunds, hotel and car invoices, and ADM research
- Use Microsoft Office, with particular proficiency in Excel
- Familiarity with American Express travel systems such as Sabre and Central Command is advantageous
- Be available for flexible scheduling in a 24/7, 365-day operating environment
- Demonstrate effective multitasking and time-management skills
- Successfully complete a background verification check
Артықшылықтар
- Competitive base pay
- Performance-based bonus opportunities
- Programs supporting financial wellness and retirement planning
- Medical, dental, vision, life insurance, and disability coverage, subject to location
- Flexible hybrid, onsite, or virtual work arrangements based on the role and business needs
- Paid parental leave programs, subject to location
- Complimentary access to participating onsite wellness centers staffed by medical professionals
- Confidential counseling through the Healthy Minds program
- Professional development and training opportunities