American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
Travel Counselor – Sabre GDS & Ticketing at American Express (Hybrid)
Join American Express as a Travel Counselor handling Sabre GDS, PNRs, fare rules, ticketing, refunds, and travel operations. The role emphasizes SLA compliance, quality, productivity, and customer satisfaction.
Description
- Manage GDS bookings and issue or reissue PNRs and air tickets
- Handle ticket refunds, hotel and car invoices, and ADM research
- Interpret fare rules during ticket issuance, reissuance, and refund processing
- Update PNRs and meet service-level commitments
- Help maintain efficient daily travel operations
- Resolve queries raised by the market
- Balance high productivity with consistently strong quality
- Follow SLAs, internal procedures, and business-area policies
- Recognize and consistently surpass customer expectations
- Work productively with colleagues across the team
- Maintain rigorous attention to quality and operational controls
Requirements
- Graduate with around two years of travel-industry experience
- Hold a degree or diploma in Travel, Air Fares, and Ticketing
- Bring hands-on experience with GDS platforms, particularly Sabre
- Read and apply fare rules from GDS platforms and fare sheets
- Understand PNR and air-ticket issuance or reissuance, refunds, hotel and car invoices, and ADM research
- Use Microsoft Office, with particular proficiency in Excel
- Familiarity with American Express travel systems such as Sabre and Central Command is advantageous
- Be available for flexible scheduling in a 24/7, 365-day operating environment
- Demonstrate effective multitasking and time-management skills
- Successfully complete a background verification check
Benefits
- Competitive base pay
- Performance-based bonus opportunities
- Programs supporting financial wellness and retirement planning
- Medical, dental, vision, life insurance, and disability coverage, subject to location
- Flexible hybrid, onsite, or virtual work arrangements based on the role and business needs
- Paid parental leave programs, subject to location
- Complimentary access to participating onsite wellness centers staffed by medical professionals
- Confidential counseling through the Healthy Minds program
- Professional development and training opportunities