ESA - Electronic Security Association
ESA - Electronic Security Association
ESA - Electronic Security Association — электрондық қауіпсіздік және өмір қауіпсіздігі саласына қызмет көрсететін АҚШ-тың салалық қауымдастығы. 1948 жылы құрылған ESA коммерциялық, тұрғын үй, өнеркәсіптік және мемлекеттік тұтынушыларға арналған ұрлыққа қарсы жүйелерді, өртті анықтау, бейнебақылау және электрондық қолжетімділікті басқару жүйелерін орнататын, біріктіретін және бақылайтын компаниялардың мүддесін білдіреді. Қауымдастықтың қызметіне техникалық және басқару бойынша оқыту, салалық мүдделерді қорғау, сондай-ақ мүше кәсіпорындарды қолдайтын практикалық ақпарат, құралдар мен қызметтер кіреді. ESA федералдық және штаттық деңгейлерде мектеп қауіпсіздігін күшейтуді де қолдайды. Қауымдастыққа мүше компанияларда 500 000-нан астам маман жұмыс істейді және олар 34 миллионнан астам тұрғын үй және коммерциялық тұтынушыға қызмет көрсетеді.

Senior Customer Service Associate (Hybrid)

Provide senior-level customer service support for orders, returns, pricing, and account issues. Support Resideo, a global smart-home and building-solutions company.

Сипаттама

  • Support customers across multiple accounts in the Electronic and Retail divisions
  • Handle inbound calls and emails about shipment dates, order changes, RMAs, credits, and service issues
  • Provide administrative assistance to fellow customer service associates
  • Coordinate with Logistics, Manufacturing, sales teams, Product Managers, and other stakeholders to resolve customer concerns
  • Enter, expedite, and modify orders; process returns; track order status; and correct discrepancies
  • Investigate short, damaged, or missing shipments with customers and submit shipping discrepancy claims
  • Maintain administrative support for assigned accounts and divisions
  • Partner with Finance to address shortages, fines, and HighRadius deductions
  • Coordinate with Sales and external representative agencies to confirm accurate order pricing

Талаптар

  • At least two years of customer service or account-related experience
  • Practical knowledge of SAP
  • Proficiency with Microsoft Office, Salesforce, and Talkdesk
  • Working knowledge of EDI transactions
  • Strong attention to detail
  • This role does not provide US visa sponsorship

Артықшылықтар

  • Life and health insurance coverage
  • Retirement programs with a company match
  • 401(k) plan
  • Life assistance program
  • Accidental death and dismemberment insurance
  • Disability insurance
  • Vacation and holiday time

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