DevOps Engineer
epias GmbH
Join epias GmbH to support medical process management software through CI/CD, Kubernetes, infrastructure automation, and dependable platform operations.
Open
ESA - Electronic Security Association is a U.S. trade association serving the electronic security and life safety industry. Founded in 1948, ESA represents companies that install, integrate, and monitor intrusion detection, fire detection, video surveillance, and electronic access control systems for commercial, residential, industrial, and government customers. Its work includes technical and management training, industry advocacy, and practical information, tools, and services that support member businesses. ESA also advocates for stronger school security at the federal and state levels, representing a membership whose companies employ more than 500,000 professionals and serve over 34 million residential and commercial customers.
Senior Customer Service Associate (Hybrid)
Provide senior-level customer service support for orders, returns, pricing, and account issues. Support Resideo, a global smart-home and building-solutions company.
Description
- Support customers across multiple accounts in the Electronic and Retail divisions
- Handle inbound calls and emails about shipment dates, order changes, RMAs, credits, and service issues
- Provide administrative assistance to fellow customer service associates
- Coordinate with Logistics, Manufacturing, sales teams, Product Managers, and other stakeholders to resolve customer concerns
- Enter, expedite, and modify orders; process returns; track order status; and correct discrepancies
- Investigate short, damaged, or missing shipments with customers and submit shipping discrepancy claims
- Maintain administrative support for assigned accounts and divisions
- Partner with Finance to address shortages, fines, and HighRadius deductions
- Coordinate with Sales and external representative agencies to confirm accurate order pricing
Requirements
- At least two years of customer service or account-related experience
- Practical knowledge of SAP
- Proficiency with Microsoft Office, Salesforce, and Talkdesk
- Working knowledge of EDI transactions
- Strong attention to detail
- This role does not provide US visa sponsorship
Benefits
- Life and health insurance coverage
- Retirement programs with a company match
- 401(k) plan
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- Vacation and holiday time
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