ESA - Electronic Security Association
ESA - Electronic Security Association
ESA - Electronic Security Association अमेरिका का एक व्यापार संघ है, जो इलेक्ट्रॉनिक सुरक्षा और जीवन सुरक्षा उद्योग की सेवा करता है। 1948 में स्थापित ESA उन कंपनियों का प्रतिनिधित्व करता है जो वाणिज्यिक, आवासीय, औद्योगिक और सरकारी ग्राहकों के लिए घुसपैठ का पता लगाने, आग का पता लगाने, वीडियो निगरानी और इलेक्ट्रॉनिक प्रवेश नियंत्रण प्रणालियों की स्थापना, एकीकरण और निगरानी करती हैं। इसके कार्यों में तकनीकी और प्रबंधन प्रशिक्षण, उद्योग के हितों की पैरवी, तथा सदस्य व्यवसायों को सहयोग देने वाली व्यावहारिक जानकारी, उपकरण और सेवाएँ शामिल हैं। ESA संघीय और राज्य स्तर पर स्कूलों की बेहतर सुरक्षा की भी पैरवी करता है। इसके सदस्य संगठनों की कंपनियों में 500,000 से अधिक पेशेवर कार्यरत हैं और वे 34 मिलियन से अधिक आवासीय तथा वाणिज्यिक ग्राहकों को सेवाएँ प्रदान करती हैं।

Senior Customer Service Associate (Hybrid)

Provide senior-level customer service support for orders, returns, pricing, and account issues. Support Resideo, a global smart-home and building-solutions company.

विवरण

  • Support customers across multiple accounts in the Electronic and Retail divisions
  • Handle inbound calls and emails about shipment dates, order changes, RMAs, credits, and service issues
  • Provide administrative assistance to fellow customer service associates
  • Coordinate with Logistics, Manufacturing, sales teams, Product Managers, and other stakeholders to resolve customer concerns
  • Enter, expedite, and modify orders; process returns; track order status; and correct discrepancies
  • Investigate short, damaged, or missing shipments with customers and submit shipping discrepancy claims
  • Maintain administrative support for assigned accounts and divisions
  • Partner with Finance to address shortages, fines, and HighRadius deductions
  • Coordinate with Sales and external representative agencies to confirm accurate order pricing

आवश्यकताएँ

  • At least two years of customer service or account-related experience
  • Practical knowledge of SAP
  • Proficiency with Microsoft Office, Salesforce, and Talkdesk
  • Working knowledge of EDI transactions
  • Strong attention to detail
  • This role does not provide US visa sponsorship

लाभ

  • Life and health insurance coverage
  • Retirement programs with a company match
  • 401(k) plan
  • Life assistance program
  • Accidental death and dismemberment insurance
  • Disability insurance
  • Vacation and holiday time

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