Sharecare — медициналық ресурстарға қолжетімділікті арттыруға және денсаулық нәтижелерін жақсартуға бағытталған цифрлық денсаулық сақтау компаниясы. Оның платформасы жекелендірілген денсаулық навигациясын, салауатты әдеттерді бақылауды, дәлелдерге негізделген нұсқаулықтарды және демікпе мен әйелдер денсаулығы сияқты салаларға арналған цифрлық терапияны біріктіреді. Sharecare адамдарға денсаулық туралы ақпаратты басқаруға көмектесу үшін жасанды интеллектті де пайдаланады және клиникалық топтармен үйде күтім көрсетуді үйлестіру үшін CareLinx компаниясымен жұмыс істейді. Денсаулық сақтау қызметтерімен қатар, компания қоғамдық денсаулық сақтау бастамалары аясында ұйымдармен серіктестік орнатады. Бұл бастамалар қоғамның әл-ауқатын өлшеу және нығайту жөніндегі жұмыстарды қамтиды.
Operations Manager, Medical Records Retrieval – Huntsville Hybrid
Lead Sharecare’s medical records retrieval operations in a hybrid Huntsville role, overseeing release-of-information teams, client implementations, quality, and service delivery. The position also supports compliant processes, employee development, client relationships, and financial performance.
Сипаттама
- Provide organizational leadership grounded in compassion, respect, accountability, and innovation
- Lead client meetings and help ensure programs and services meet customer expectations
- Manage release-of-information specialists to deliver goals efficiently and profitably
- Assign work, make timely decisions, and support employee development
- Work with regional peers to standardize effective operating procedures
- Define performance standards and operating guidelines
- Recruit and retain employees, set expectations, coach team members, and manage performance
- Provide onsite coverage when required and coordinate backup during absences
- Enforce timekeeping and attendance standards
- Coordinate with domestic and international partners to uphold release-of-information turnaround and quality targets
- Keep standard operating procedures current and confirm required training is completed
- Conduct weekly one-on-one meetings with direct reports
- Lead new client implementations and customized operational projects
- Coordinate client meetings and communicate with customers and Sharecare leadership
- Review daily management reports and ensure follow-up actions are completed
- Create monthly portfolio updates for senior leadership
- Maintain process documentation and deliver client-specific training
- Work with Solutions and IT teams to resolve connectivity problems
- Track daily performance and respond to client delivery or quality issues
- Support annual budgeting and financial planning
- Evaluate and improve revenue, spending, profit, and margin performance
- Build client relationships and evaluate opportunities for growth
- Develop new accounts, identify expansion opportunities, and coordinate with Client Success to support satisfaction
- Protect patient, employee, and volunteer privacy by limiting access to information based on business need
- Maintain current HIPAA certification and complete annual recertification
Талаптар
- Bachelor’s degree and relevant prior experience preferred
- Advanced proficiency with Microsoft Outlook, Word, and Excel
- Ability to manage competing priorities and deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Strong customer service, negotiation, and relationship-management abilities
- Strong attention to detail, analytical thinking, and problem-solving skills
- Professional handling of confidential information and materials
- Willingness to travel as needed, potentially extensively and overnight
- Capacity to sit or stand for extended periods
- Ability to lift and carry materials weighing up to 25 pounds
- Sufficient speech and hearing to communicate effectively
- Eye-hand coordination, hearing, and visual acuity for daily responsibilities
- Current HIPAA certification with annual renewal
- Adherence to corporate integrity and security requirements
- Responsibility to report unethical, fraudulent, or unlawful conduct
Артықшылықтар
- Opportunities for employee engagement and professional development
- Access to coaching and mentoring
- Equal Opportunity Employer
- E-Verify employer