Cybersecurity Advisors Network (CyAN)
Cybersecurity Advisors Network (CyAN)
Cybersecurity Advisors Network (CyAN) — Францияда орналасқан, коммерциялық емес қауымдастық. Ол әлемнің түкпір-түкпірінен тексерілген киберқауіпсіздік мамандарын біріктіреді. Оның пәнаралық желісі ынтымақтастықты, білім алмасуды және кәсіби дамуды қолдай отырып, бүкіл салада практикалық озық тәжірибелер мен киберқауіпсіздіктің анағұрлым жоғары стандарттарын ілгерілетеді.

On-Site IT Service Technician

Provide technical support to small and medium-sized business clients through remote assistance and on-site service. Troubleshoot systems, configure workstations, manage user environments, and help maintain reliable client technology.

Сипаттама

  • Deliver technical support to small and medium-sized business clients by phone, remotely, and on site
  • Diagnose and resolve hardware, software, operating system, account, email, and connectivity problems
  • Prioritize service calls and tickets according to urgency and client impact
  • Collect technical details and escalate issues through established procedures
  • Travel to client locations for on-site service when needed
  • Coordinate with external vendors and support providers to resolve client problems
  • Find ways to improve the end-user experience and strengthen client service
  • Build, configure, and deploy workstations and associated hardware
  • Complete routine maintenance, software updates, and system-management tasks
  • Administer user accounts, profiles, security groups, permissions, printers, file access, and other client systems
  • Perform basic network troubleshooting involving DHCP, DNS, VPNs, connectivity, and access control
  • Support backup and restore operations, email delivery, and malware remediation
  • Package and ship hardware to clients as requested
  • Keep ticket records accurate with time entries, client communications, troubleshooting actions, and resolutions
  • Develop and maintain client documentation and internal knowledge-base materials
  • Assist the Service Desk and support Engineers with escalated issues
  • Review client systems with account managers, identify potential improvements, and recommend suitable equipment
  • Attend recurring team and company meetings
  • Stay informed about relevant professional trends, products, services, and solutions
  • Work outside normal business hours, including evenings, weekends, and holidays, when required
  • Handle additional duties as assigned

Талаптар

  • At least two years of professional help-desk or desktop-support experience
  • Background in call-center, customer-service, or client-facing work
  • Two-year Information Technology degree, relevant technical certification, or equivalent professional experience
  • Strong fundamentals in PC operating systems, hardware, and networking
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to collaborate effectively while delivering high-quality client service
  • Strong work ethic, time-management ability, and skill in balancing competing priorities
  • Ability to diagnose and resolve common technical problems with limited supervision
  • Ability to pass required background and drug screenings
  • Experience administering user accounts, security groups, and permissions in Active Directory
  • Working knowledge of DHCP, DNS, network access control, file servers, folder permissions, and print services
  • Understanding of email delivery, MX records, and email-filtering technologies
  • Experience with data backup and restoration procedures
  • Experience detecting and resolving malware-related issues
  • Microsoft, CompTIA, or comparable industry certifications

Артықшылықтар

  • Pay is based on experience and positioned competitively
  • Opportunities are available for career advancement
  • The company covers the employee’s medical and dental plans
  • 401(k) plan with employer matching
  • Disability and life insurance coverage
  • Eligibility for bonuses
  • Vacation and paid time off
  • Work with varied clients and current technology
  • Supportive work-life balance

Ұқсас жұмыс орындары

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