Senior Python Engineer, Agentic AI — Brazil Remote
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Cybersecurity Advisors Network (CyAN) फ्रांस स्थित एक गैर-लाभकारी संस्था है, जो दुनिया भर के सत्यापित साइबर सुरक्षा पेशेवरों को एक साथ लाती है। इसका बहुविषयक नेटवर्क सहयोग, ज्ञान साझा करने और पेशेवर विकास को बढ़ावा देता है, साथ ही इस क्षेत्र में व्यावहारिक सर्वोत्तम प्रथाओं और अधिक मजबूत साइबर सुरक्षा मानकों को प्रोत्साहित करता है।
On-Site IT Service Technician
Provide technical support to small and medium-sized business clients through remote assistance and on-site service. Troubleshoot systems, configure workstations, manage user environments, and help maintain reliable client technology.
संयुक्त राज्य
मिनेसोटा$60,000 – $65,000 / वर्ष
ऑन-साइटपूर्णकालिकजूनियरमध्य स्तरआवश्यक भाषा: अंग्रेज़ीतकनीशियनसामान्यविवरण
- Deliver technical support to small and medium-sized business clients by phone, remotely, and on site
- Diagnose and resolve hardware, software, operating system, account, email, and connectivity problems
- Prioritize service calls and tickets according to urgency and client impact
- Collect technical details and escalate issues through established procedures
- Travel to client locations for on-site service when needed
- Coordinate with external vendors and support providers to resolve client problems
- Find ways to improve the end-user experience and strengthen client service
- Build, configure, and deploy workstations and associated hardware
- Complete routine maintenance, software updates, and system-management tasks
- Administer user accounts, profiles, security groups, permissions, printers, file access, and other client systems
- Perform basic network troubleshooting involving DHCP, DNS, VPNs, connectivity, and access control
- Support backup and restore operations, email delivery, and malware remediation
- Package and ship hardware to clients as requested
- Keep ticket records accurate with time entries, client communications, troubleshooting actions, and resolutions
- Develop and maintain client documentation and internal knowledge-base materials
- Assist the Service Desk and support Engineers with escalated issues
- Review client systems with account managers, identify potential improvements, and recommend suitable equipment
- Attend recurring team and company meetings
- Stay informed about relevant professional trends, products, services, and solutions
- Work outside normal business hours, including evenings, weekends, and holidays, when required
- Handle additional duties as assigned
आवश्यकताएँ
- At least two years of professional help-desk or desktop-support experience
- Background in call-center, customer-service, or client-facing work
- Two-year Information Technology degree, relevant technical certification, or equivalent professional experience
- Strong fundamentals in PC operating systems, hardware, and networking
- Excellent interpersonal, written, and verbal communication skills
- Ability to collaborate effectively while delivering high-quality client service
- Strong work ethic, time-management ability, and skill in balancing competing priorities
- Ability to diagnose and resolve common technical problems with limited supervision
- Ability to pass required background and drug screenings
- Experience administering user accounts, security groups, and permissions in Active Directory
- Working knowledge of DHCP, DNS, network access control, file servers, folder permissions, and print services
- Understanding of email delivery, MX records, and email-filtering technologies
- Experience with data backup and restoration procedures
- Experience detecting and resolving malware-related issues
- Microsoft, CompTIA, or comparable industry certifications
लाभ
- Pay is based on experience and positioned competitively
- Opportunities are available for career advancement
- The company covers the employee’s medical and dental plans
- 401(k) plan with employer matching
- Disability and life insurance coverage
- Eligibility for bonuses
- Vacation and paid time off
- Work with varied clients and current technology
- Supportive work-life balance
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