Ideagen
Ideagen
Ideagen денсаулық сақтау, өндіріс және құрылыс сияқты жобалық салалардағы Outlook пайдаланушыларына арналған электрондық поштаны басқару бағдарламалық жасақтамасын әзірлейді. Оның негізгі өнімі Ideagen Mail Manager топтарға жоба хат-хабарларын файлдауға, реттеуге, іздеуге және бақылауға көмектесіп, ақпараттың жоғалуы немесе дұрыс басқарылмау қаупін азайтады. Цифрлық жұмыс процестерін тиімдірек ету арқылы Ideagen ұйымдарға өнімділікті арттыруға және іскерлік коммуникацияларды неғұрлым жүйелі басқаруға көмектеседі.

Customer Support Specialist (Tier 1) — Hybrid Philippines

Provide Tier 1 customer support for Ideagen by resolving product issues, monitoring systems, and maintaining accurate case records. This hybrid Pampanga role also contributes to service improvements and ongoing product knowledge.

Сипаттама

  • Investigate and resolve customer product issues.
  • Monitor systems to support reliable day-to-day operations.
  • Collaborate with colleagues to troubleshoot problems and develop solutions.
  • Maintain accurate customer records and case documentation.
  • Offer feedback and recommendations for improving support processes.
  • Build knowledge of products, systems, and industry best practices.

Талаптар

  • Experience with or foundational knowledge of SQL, databases, networking, and IT support concepts such as ITIL.
  • Proficiency with Microsoft Office and the ability to manage competing priorities in a fast-paced setting.
  • Strong communication, customer service, and problem-solving abilities.
  • Excellent written English skills.
  • Ability to work independently, meet deadlines, and remain dependable and professional under pressure.
  • Industry experience in aviation, construction, mining, water, or environmental monitoring is desirable.
  • Spanish and/or Portuguese language skills are desirable.
  • Previous experience in a customer-facing or customer support position is desirable.

Артықшылықтар

  • Ideagen benefits package.
  • Hybrid working arrangement.

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