TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist – Airline Support, TDCX Singapore (Onsite)
Support airline customers with bookings, refunds, platform issues, and general inquiries. Provide multilingual assistance by phone, email, and chat for TDCX’s global BPO clients.
Сипаттама
- Assist users worldwide through phone, email, and online chat by providing support and consultation.
- Handle airline platform operations, booking concerns, refund requests, and general service inquiries.
- Deliver consistent, high-quality customer support across all applicable communication channels.
- Assess customer needs, investigate reported issues, clarify misunderstandings, and recommend suitable solutions.
- Resolve cases on first contact when possible and coordinate follow-up with service partners and internal teams in line with service standards.
- Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experiences.
- Follow established procedures while delivering service that supports high customer satisfaction.
- Develop lasting customer relationships through proactive, attentive, and helpful engagement.
- Complete additional management-assigned duties within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.
Талаптар
- A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any discipline.
- Around two years of relevant experience is preferred, though fresh graduates are welcome to apply.
- Strong time-management abilities and the drive to exceed expectations.
- Capacity to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Clear, confident communication with attentive listening, customer empathy, and strong phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Fluency in reading and writing English and Traditional Mandarin.
- Availability to work a permanent night shift.
Артықшылықтар
- Competitive compensation with additional perks.
- Broad medical, insurance, and social security coverage.
- Modern, high-quality workplace facilities.
- Staff engagement activities and recognition initiatives.
- Structured learning and development opportunities for career progression.
- Supportive workplace culture focused on future growth.
- Convenient site with direct public transport access.
- Flexible working options.
- Guidance and mentorship from experienced professionals.
- Opportunity to join a globally recognized company with hundreds of industry awards.