TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist – Airline Support, TDCX Singapore (Onsite)
Support airline customers with bookings, refunds, platform issues, and general inquiries. Provide multilingual assistance by phone, email, and chat for TDCX’s global BPO clients.
Description
- Assist users worldwide through phone, email, and online chat by providing support and consultation.
- Handle airline platform operations, booking concerns, refund requests, and general service inquiries.
- Deliver consistent, high-quality customer support across all applicable communication channels.
- Assess customer needs, investigate reported issues, clarify misunderstandings, and recommend suitable solutions.
- Resolve cases on first contact when possible and coordinate follow-up with service partners and internal teams in line with service standards.
- Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experiences.
- Follow established procedures while delivering service that supports high customer satisfaction.
- Develop lasting customer relationships through proactive, attentive, and helpful engagement.
- Complete additional management-assigned duties within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.
Requirements
- A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any discipline.
- Around two years of relevant experience is preferred, though fresh graduates are welcome to apply.
- Strong time-management abilities and the drive to exceed expectations.
- Capacity to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Clear, confident communication with attentive listening, customer empathy, and strong phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Fluency in reading and writing English and Traditional Mandarin.
- Availability to work a permanent night shift.
Benefits
- Competitive compensation with additional perks.
- Broad medical, insurance, and social security coverage.
- Modern, high-quality workplace facilities.
- Staff engagement activities and recognition initiatives.
- Structured learning and development opportunities for career progression.
- Supportive workplace culture focused on future growth.
- Convenient site with direct public transport access.
- Flexible working options.
- Guidance and mentorship from experienced professionals.
- Opportunity to join a globally recognized company with hundreds of industry awards.