TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Associate - Singapore (Onsite)

Support customers across multiple communication channels for TDCX in Singapore. Resolve issues, manage follow-ups, and help deliver a positive customer experience.

Сипаттама

  • Support customers across all applicable communication channels.
  • Understand customer needs, verify details, investigate issues, and recommend suitable solutions or alternatives.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Deliver customer services in accordance with established procedures and quality expectations.
  • Develop lasting customer relationships by responding thoughtfully and exceeding expectations when appropriate.
  • Complete additional duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Талаптар

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Related work experience of around two years is preferred; fresh graduates are welcome to apply.
  • Strong time-management abilities and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the adaptability to learn new tools.
  • Excellent spoken and written English, plus proficiency in the language used by the supported market.

Артықшылықтар

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee engagement activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a global company recognized with hundreds of industry awards.

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