BNY
BNY
BNY is a global financial services company focused on managing, moving, and safeguarding investments. With more than $50 trillion in assets under oversight and a 240-year history, BNY supports businesses, communities, and individuals through investment and financial solutions. Its client base includes more than 90% of Fortune 100 companies and nearly all of the world’s top 100 banks, creating opportunities for professionals working across finance, fintech, banking, and related technology.

Vice President of Client Service Management

Lead client service delivery for BNY by managing escalations, performance analytics, continuous improvement, and strategic solutions across products, technology, and operations.

Description

  • Build a detailed understanding of each client’s business, operating model, and technology strategy
  • Deliver service aligned with client needs across BNY’s products and offerings
  • Serve as the primary escalation contact across Operations, Technology, and service delivery
  • Strengthen client relationships and identify evolving service requirements
  • Coordinate communication about industry developments, regulatory changes, BNY initiatives, and product updates
  • Drive ongoing service improvements across products and services
  • Track service quality, product performance, and the overall client experience
  • Provide operational analytics, insights, and clear visibility into service performance
  • Shape service evolution around client needs and changing operating models
  • Improve the client experience through thought leadership and client feedback
  • Offer strategic guidance on service delivery, product, technology, and operational improvements
  • Coordinate with technology, product, and operations teams to enhance existing services and develop future solutions

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience
  • At least 7–10 years of related professional experience preferred
  • Experience in operations, client services, or a related area preferred
  • Demonstrated success managing complex client accounts and resolving critical, non-routine issues
  • Extensive knowledge of products and services across multiple business lines and geographies
  • Strong written and verbal communication skills
  • Ability to develop and sustain relationships with senior clients and business leaders
  • Demonstrated ability to resolve complex or non-routine client questions and issues
  • Ability to support business development activities

Benefits

  • Competitive compensation
  • Flexible global resources and tools
  • Wellbeing programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation and sick leave
  • Paid volunteer time
  • Additional paid leave programs
  • Eligibility for an annual discretionary incentive award

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