BNY
BNY
BNY investitsiyalarni boshqarish, ko‘chirish va himoya qilishga ixtisoslashgan global moliyaviy xizmatlar kompaniyasidir. Nazoratidagi aktivlar hajmi 50 trillion dollardan oshadigan va 240 yillik tarixga ega BNY investitsion hamda moliyaviy yechimlar orqali bizneslar, jamoalar va jismoniy shaxslarni qo‘llab-quvvatlaydi. Uning mijozlari qatoriga Fortune 100 ro‘yxatidagi kompaniyalarning 90 foizidan ko‘prog‘i va dunyodagi 100 ta eng yirik bankning deyarli barchasi kiradi. Bu moliya, fintech, bank ishi va tegishli texnologiyalar sohalarida faoliyat yurituvchi mutaxassislar uchun imkoniyatlar yaratadi.

Vice President of Client Service Management

Lead client service delivery for BNY by managing escalations, performance analytics, continuous improvement, and strategic solutions across products, technology, and operations.

Tavsif

  • Build a detailed understanding of each client’s business, operating model, and technology strategy
  • Deliver service aligned with client needs across BNY’s products and offerings
  • Serve as the primary escalation contact across Operations, Technology, and service delivery
  • Strengthen client relationships and identify evolving service requirements
  • Coordinate communication about industry developments, regulatory changes, BNY initiatives, and product updates
  • Drive ongoing service improvements across products and services
  • Track service quality, product performance, and the overall client experience
  • Provide operational analytics, insights, and clear visibility into service performance
  • Shape service evolution around client needs and changing operating models
  • Improve the client experience through thought leadership and client feedback
  • Offer strategic guidance on service delivery, product, technology, and operational improvements
  • Coordinate with technology, product, and operations teams to enhance existing services and develop future solutions

Talablar

  • Bachelor’s degree or an equivalent combination of education and experience
  • At least 7–10 years of related professional experience preferred
  • Experience in operations, client services, or a related area preferred
  • Demonstrated success managing complex client accounts and resolving critical, non-routine issues
  • Extensive knowledge of products and services across multiple business lines and geographies
  • Strong written and verbal communication skills
  • Ability to develop and sustain relationships with senior clients and business leaders
  • Demonstrated ability to resolve complex or non-routine client questions and issues
  • Ability to support business development activities

Imtiyozlar

  • Competitive compensation
  • Flexible global resources and tools
  • Wellbeing programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation and sick leave
  • Paid volunteer time
  • Additional paid leave programs
  • Eligibility for an annual discretionary incentive award

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