ModSquad provides customer support outsourcing, content moderation, and trust and safety services for organizations operating in gaming, e-commerce, retail, technology, and crypto. Its teams deliver multilingual and technical support, community management, and CRM integration, combining human expertise with artificial intelligence and automation. The company also focuses on data security, workplace safety, and compliance through solutions such as its Cubeless secure workplace platform, helping clients manage customer interactions and online communities at scale.
Trust and Safety Specialist, Content Moderation - San Francisco Hybrid
Moderate harmful and illegal content for ModSquad, handling abuse reports, escalations, quality audits, and reviewer training.
United States
California$70,304 – $100,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredContent Marketing ManagerDescription
- Evaluate sensitive, policy-violating, and illegal content against established safety standards.
- Process abuse reports and carry out proactive moderation workflows.
- Escalate urgent or high-priority cases to Trust and Safety Policy, Operations, and leadership teams.
- Perform quality reviews, calibration sessions, and accuracy audits of moderation decisions.
- Create and deliver training programs and onboarding resources.
- Build efficient processes, documentation, and performance metrics to support operational consistency and visibility.
- Analyze content trends, queue data, and operational patterns to guide process and tooling improvements.
- Collaborate with cross-functional partners, vendor teams, and leadership.
- Operate as a frontline member of a client’s Trust and Safety operations team.
Requirements
- Experience handling high volumes of content moderation or abuse reviews from intake through resolution, ideally in technology, legal, or Trust and Safety environments.
- Professional experience evaluating disturbing, policy-violating, and illegal content objectively, efficiently, and accurately.
- Strong analytical judgment for making decisions on nuanced or ambiguous content.
- Highly organized and detail-focused, with the ability to maintain documentation standards under time and volume pressure.
- Sound judgment about when difficult cases should be escalated to management or legal teams.
- Excellent interpersonal skills, a constructive attitude, and a strong commitment to professionalism and collaboration.
- Availability to work full time, 40 hours per week, from the San Francisco Bay Area.
- Ability to work in the office three days per week after completing the initial two-week onboarding period.
- Availability for rotating weekend shifts.
- Previous Trust and Safety experience at a major technology platform is preferred.
- Familiarity with quality assurance processes, calibration sessions, accuracy audits, and reviewer coaching is preferred.
- Experience creating or delivering training and onboarding materials is preferred.
- Familiarity with the client’s product suite and creative professional use cases is preferred.
- Experience with ticketing and case management platforms such as Zendesk or ServiceNow is preferred.
- Experience assessing AI-generated content for policy violations is preferred.
- Authorization and ability to work from the San Francisco Bay Area, California is required.
Benefits
- Medical, dental, and vision insurance coverage.
- 401(k) or retirement plan with applicable company contributions.
- Flexible time off for full-time employees.
- Paid sick leave provided as required by applicable state and local law.
- Paid holidays.
- Parental and family leave.
- Life and disability insurance.
- Wellness and mental health resources.
- Structured support and regular breaks for work involving disturbing content.
- Access to mental health resources.