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Boldr
Boldr
501 – 1,000 Employees
ConsultingLogisticsMarketing
Boldr is a global managed outsourcing and employment services company that helps businesses build and operate distributed teams. As a certified B Corporation, it focuses on ethical outsourcing and develops customer experience, engineering, data, and technical teams as extensions of its clients’ brands. Boldr primarily supports companies in eCommerce and SaaS, providing global recruiting, onboarding, and performance management for more than 100 client partners. Its approach connects operational support with social sustainability, aiming to create lasting value for clients, team members, and the communities where it operates.
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Technical Support Advocate (T1) - Remote in Philippines

Provide technical support for hardware, software, networks, and databases while helping customers, partners, and colleagues resolve issues. Join Boldr, a global B Corp focused on delivering client experiences, and help improve productivity and satisfaction.

PHPhilippinesRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredSupport Engineer

Description

  • Troubleshoot product issues hands-on, explain features, and recommend effective usage practices
  • Assist customers, partners, and colleagues in a fast-paced support environment
  • Install, modify, and perform minor repairs on computer hardware and software
  • Resolve internal technical tickets and investigate related process issues
  • Assess users' hardware and software needs and recommend suitable options
  • Review technical applications and suggest ways to improve system capabilities
  • Test new programs for compatibility with existing hardware and software
  • Validate program objectives and specifications through testing and iterative modifications
  • Assess vendor-provided software for compatibility with current systems and applications
  • Install the software and applications required for operational workflows
  • Train users with videos, manuals, and digital guides, often in collaboration with technical writers
  • Maintain reliable system functionality
  • Tune software, network, and database performance
  • Record hardware and software updates
  • Create user reference materials and operating instructions
  • Stay informed about technical developments through workshops, publications, and professional associations
  • Support team members in achieving program objectives

Requirements

  • At least two years of technical support experience, preferably assisting customers by email and chat
  • Experience installing software and programs on computers or mobile phones
  • Technical ability to troubleshoot bugs and resourcefulness in developing solutions
  • Intermediate knowledge of web-based and mobile applications
  • Availability for US business hours and weekends, with flexibility to meet operational needs
  • Native or near-native written and spoken English with excellent grammatical accuracy
  • Ability to manage escalated issues
  • Basic familiarity with real estate terminology and processes
  • Demonstrated ability to work remotely as part of a team with limited direction
  • Ability to perform under pressure, meet deadlines, and manage high volumes of customer interactions
  • Strong conflict-resolution skills and close attention to detail
  • Ability to navigate multiple resources and troubleshoot independently
  • Proactive approach and capacity to work with limited supervision
  • Ability to understand and explain complex concepts clearly
  • Creative problem-solving ability supported by fact-based judgment
  • Adaptability in a dynamic, evolving, fast-paced environment
  • Collaborative mindset with a willingness to share knowledge with peers

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