Atos
Atos
Atos provides digital transformation services and technology solutions for organizations across consulting, healthcare, logistics, and other industries. Its work spans cloud and infrastructure, digital business platforms, technology consulting, cybersecurity, user experience, and enterprise digital transformation. The company also supports major international events as an official IT partner, including UEFA and the Olympic Games, while advancing innovation and sustainability across its technology services.

Support Analyst at Atos — Onsite in Taguig City

Provide first-line IT support to employees through phone, email, and chat at Atos. Resolve application, connectivity, hardware, and enterprise scheduling issues across the company’s digital services.

Description

  • Handle internal employee IT queries by phone, email, and chat while meeting established KPIs
  • Capture and document essential incident details for escalation to second-line support when required
  • Keep users informed of progress and respond professionally to frustrated callers
  • Assist users with common Microsoft Office applications
  • Support basic troubleshooting for Citrix sessions, VPN access, and hardware issues
  • Execute scheduled and on-demand system jobs in line with service-level commitments
  • Update and administer the Enterprise Scheduling System as needed
  • Develop knowledge-base articles to document newly acquired information

Requirements

  • Available to work onsite five days a week, including holidays
  • Willing to work rotating shifts
  • Strong communication skills across phone, email, and chat
  • Basic working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Basic troubleshooting knowledge for Citrix sessions, VPN connectivity, and hardware issues
  • Experience using FTP and SFTP transfer protocols, including MoveIT and FileZilla
  • Graduate of an IT-related course
  • At least one year of service desk experience is preferred

Benefits

  • A workplace where diversity and inclusion are part of the company culture
  • Commitment to maintaining a fair working environment

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