Atos
Atos
Atos oferă servicii de transformare digitală și soluții tehnologice pentru organizații din domenii precum consultanță, sănătate, logistică și alte industrii. Activitatea companiei acoperă cloud-ul și infrastructura, platformele digitale pentru afaceri, consultanța tehnologică, securitatea cibernetică, experiența utilizatorului și transformarea digitală a întreprinderilor. De asemenea, compania sprijină evenimente internaționale importante în calitate de partener oficial IT, inclusiv competițiile UEFA și Jocurile Olimpice, promovând în același timp inovația și sustenabilitatea în cadrul serviciilor sale tehnologice.

Support Analyst at Atos — Onsite in Taguig City

Provide first-line IT support to employees through phone, email, and chat at Atos. Resolve application, connectivity, hardware, and enterprise scheduling issues across the company’s digital services.

Descriere

  • Handle internal employee IT queries by phone, email, and chat while meeting established KPIs
  • Capture and document essential incident details for escalation to second-line support when required
  • Keep users informed of progress and respond professionally to frustrated callers
  • Assist users with common Microsoft Office applications
  • Support basic troubleshooting for Citrix sessions, VPN access, and hardware issues
  • Execute scheduled and on-demand system jobs in line with service-level commitments
  • Update and administer the Enterprise Scheduling System as needed
  • Develop knowledge-base articles to document newly acquired information

Cerințe

  • Available to work onsite five days a week, including holidays
  • Willing to work rotating shifts
  • Strong communication skills across phone, email, and chat
  • Basic working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Basic troubleshooting knowledge for Citrix sessions, VPN connectivity, and hardware issues
  • Experience using FTP and SFTP transfer protocols, including MoveIT and FileZilla
  • Graduate of an IT-related course
  • At least one year of service desk experience is preferred

Beneficii

  • A workplace where diversity and inclusion are part of the company culture
  • Commitment to maintaining a fair working environment

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