Atos
Atos
Atos परामर्श, स्वास्थ्य सेवा, लॉजिस्टिक्स और अन्य उद्योगों में संगठनों के लिए डिजिटल रूपांतरण सेवाएँ और प्रौद्योगिकी समाधान प्रदान करता है। इसका कार्य क्लाउड और अवसंरचना, डिजिटल व्यावसायिक प्लेटफ़ॉर्म, प्रौद्योगिकी परामर्श, साइबर सुरक्षा, उपयोगकर्ता अनुभव और उद्यम डिजिटल रूपांतरण तक विस्तृत है। कंपनी UEFA और ओलंपिक खेलों सहित प्रमुख अंतरराष्ट्रीय आयोजनों के आधिकारिक आईटी साझेदार के रूप में भी सहयोग करती है और अपनी प्रौद्योगिकी सेवाओं में नवाचार तथा स्थिरता को आगे बढ़ाती है।

Support Analyst at Atos — Onsite in Taguig City

Provide first-line IT support to employees through phone, email, and chat at Atos. Resolve application, connectivity, hardware, and enterprise scheduling issues across the company’s digital services.

विवरण

  • Handle internal employee IT queries by phone, email, and chat while meeting established KPIs
  • Capture and document essential incident details for escalation to second-line support when required
  • Keep users informed of progress and respond professionally to frustrated callers
  • Assist users with common Microsoft Office applications
  • Support basic troubleshooting for Citrix sessions, VPN access, and hardware issues
  • Execute scheduled and on-demand system jobs in line with service-level commitments
  • Update and administer the Enterprise Scheduling System as needed
  • Develop knowledge-base articles to document newly acquired information

आवश्यकताएँ

  • Available to work onsite five days a week, including holidays
  • Willing to work rotating shifts
  • Strong communication skills across phone, email, and chat
  • Basic working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Basic troubleshooting knowledge for Citrix sessions, VPN connectivity, and hardware issues
  • Experience using FTP and SFTP transfer protocols, including MoveIT and FileZilla
  • Graduate of an IT-related course
  • At least one year of service desk experience is preferred

लाभ

  • A workplace where diversity and inclusion are part of the company culture
  • Commitment to maintaining a fair working environment

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