Atos
Atos
Atos консалтинг, денсаулық сақтау, логистика және басқа да салалардағы ұйымдарға цифрлық трансформация қызметтері мен технологиялық шешімдер ұсынады. Компанияның қызметі бұлтты технологиялар мен инфрақұрылымды, цифрлық бизнес платформаларын, технологиялық консалтингті, киберқауіпсіздікті, пайдаланушы тәжірибесін және кәсіпорындардың цифрлық трансформациясын қамтиды. Сондай-ақ компания UEFA мен Олимпиада ойындарын қоса алғанда, ірі халықаралық іс-шараларға ресми IT серіктесі ретінде қолдау көрсетіп, технологиялық қызметтер саласында инновациялар мен тұрақты дамуды ілгерілетеді.

Support Analyst at Atos — Onsite in Taguig City

Provide first-line IT support to employees through phone, email, and chat at Atos. Resolve application, connectivity, hardware, and enterprise scheduling issues across the company’s digital services.

Сипаттама

  • Handle internal employee IT queries by phone, email, and chat while meeting established KPIs
  • Capture and document essential incident details for escalation to second-line support when required
  • Keep users informed of progress and respond professionally to frustrated callers
  • Assist users with common Microsoft Office applications
  • Support basic troubleshooting for Citrix sessions, VPN access, and hardware issues
  • Execute scheduled and on-demand system jobs in line with service-level commitments
  • Update and administer the Enterprise Scheduling System as needed
  • Develop knowledge-base articles to document newly acquired information

Талаптар

  • Available to work onsite five days a week, including holidays
  • Willing to work rotating shifts
  • Strong communication skills across phone, email, and chat
  • Basic working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Basic troubleshooting knowledge for Citrix sessions, VPN connectivity, and hardware issues
  • Experience using FTP and SFTP transfer protocols, including MoveIT and FileZilla
  • Graduate of an IT-related course
  • At least one year of service desk experience is preferred

Артықшылықтар

  • A workplace where diversity and inclusion are part of the company culture
  • Commitment to maintaining a fair working environment

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