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Personified
Personified
11 – 50 Employees
ConsultingCybersecurityMarketing
Personified is a technology and consulting company focused on cybersecurity and IT operations in complex political environments. Its team of political IT veterans helps clients strengthen infrastructure, integrate security programs, and respond quickly to threats that could disrupt critical operations. Personified combines technical expertise with an emphasis on inclusive collaboration, bringing diverse perspectives to the security and technology challenges its clients face.
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Senior Vice President of Technology at Personified (Remote)

Personified is seeking a senior technology executive to lead managed IT and cybersecurity operations for campaigns, nonprofits, and other mission-aligned organizations. The role oversees support, engineering, security, IT operations, and four functional leaders.

USUnited States
$170,000 – $200,000 / year
RemoteFull-timeSeniorEnglish RequiredVice President
Cyber Security

Description

  • Lead the technology organization’s operational core across engineering, client support, cybersecurity, and IT operations
  • Report to the CTO while owning execution across four functional leaders and daily service delivery
  • Maintain response-time and resolution standards for client support teams across all client tiers
  • Manage escalation paths, staffing models, and support systems, including the Halo ticketing platform
  • Oversee infrastructure, systems engineering, and technical delivery
  • Establish standards for process discipline, documentation, and accountability throughout engineering
  • Own operational security, including monitoring, incident response, vulnerability management, and compliance readiness
  • Replace manual, reactive IT practices with automation and repeatable operating processes
  • Lower operational workload while improving consistency for clients
  • Manage leaders across Client Support, Engineering, Cybersecurity, and IT Operations
  • Set performance expectations, lead performance management, and develop future leaders
  • Coordinate cross-functional responses to client issues involving support, engineering, and security
  • Create and maintain an operational scorecard covering response times, resolution rates, security incidents, and retention impact
  • Use operational data and performance metrics to inform discussions with the CTO
  • Travel, work, or present onsite when needed to support business needs, maintain service continuity, and represent Personified with clients and partners

Requirements

  • At least eight years of experience leading technology operations
  • At least four years working in a managed service provider environment
  • Knowledge of ticket economics, service-level agreements, multi-client operations, and simultaneous support for multiple organizations
  • Demonstrated people-management experience across several technical functions
  • Experience managing managers as well as individual contributors
  • Evidence of making an inconsistent operation measurably more reliable without adding unnecessary bureaucracy or slowing execution
  • Strong understanding of cybersecurity operations
  • Experience building or scaling IT automation
  • Clear, direct communication style
  • Ability to document decisions and turn ambiguous problems into specific actions
  • Experience with or service to mission-driven, nonprofit, or advocacy organizations
  • Comfort working hands-on in a smaller, fast-moving company
  • Understanding of how effective process accelerates teams and how to distinguish discipline from bureaucracy
  • Motivation to build a team rather than only manage an established one

Benefits

  • Remote work environment
  • Competitive compensation
  • Eligibility for a bonus
  • Healthcare packages with contributions from Personified
  • Optional 401(k) with a Personified match
  • Cell phone stipend
  • Annual learning and development stipend

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