Smile
Smile
Smile is a European open-source digital services company with more than 2,000 digital specialists working across nine countries. Its teams combine market knowledge with business and financial insight to design technology solutions aligned with each client’s operational goals. Smile works across digital and e-commerce platforms, business applications, data management, the Internet of Things, and infrastructure management, offering recommendations shaped by practical business needs and open-source expertise.

Senior UX Researcher at Smile — Bordeaux Hybrid

Join Smile as a senior UX researcher supporting product transformation and continuous discovery. Based in Bordeaux in a hybrid setup, you will structure user research and guide Product and Tech teams.

Description

  • Support the client’s product transformation
  • Accelerate the Discovery process
  • Represent user perspectives across Product and Tech teams
  • Structure research and reduce risks in strategic decisions
  • Gather requirements and conduct user interviews
  • Map user journeys and identify pain points
  • Design and run hypothesis tests
  • Triangulate qualitative, quantitative, and behavioral data
  • Document insights in Dovetail and the research repository with Research Ops
  • Help Product Managers strengthen their continuous discovery practices
  • Contribute to innovative projects for major companies across diverse industries

Requirements

  • Bring at least five years of UX research experience
  • Experience in complex settings such as B2B, e-commerce, platforms, or technical products is preferred
  • Use qualitative and quantitative research methods proficiently
  • Apply strong methodological rigor
  • Communicate and teach effectively, including introducing teams to Continuous Discovery
  • Demonstrate critical thinking, autonomy, and a strong focus on impact
  • Bring expertise in user research, interviews, journey mapping, and qualitative, quantitative, and behavioral data analysis
  • Work proficiently with Dovetail and research repositories
  • Help Product Managers develop their continuous discovery practices

Benefits

  • Company health insurance
  • 50% reimbursement of public transportation costs with an annual Navigo pass
  • At least nine additional rest days (JRC) each year
  • Holiday bonus
  • €10 meal vouchers, half covered by the company
  • Varied and stimulating assignments across multiple industries
  • Career development and collaboration opportunities within the SMILE Group

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