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Oyster
Oyster
501 – 1,000 Employees
H1B Visa SponsorConsultingHR TechLogistics
Oyster is an HR technology company that helps businesses hire and manage international employees and contractors. Its global employment platform brings together payroll, compliance, employee benefits, and talent mobility support, helping organizations navigate local employment requirements as they expand across borders. Oyster combines automated workflows with local expertise to simplify onboarding and ongoing workforce management in more than 180 countries.
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Senior Payroll Vendor Relationship Manager (Romania Remote)

Lead Oyster’s global payroll and compliance partner network, with responsibility for vendor governance, commercial negotiations, payroll accuracy, and regulatory compliance.

BGBulgariaEEEstoniaHUHungaryPLPolandRORomaniaSKSlovakia
lei 225,000 – lei 280,000 / year
RemoteFull-timeSeniorEnglish RequiredAccount ManagerSales

Description

  • Manage and develop Oyster’s global network of external payroll and core compliance providers
  • Act as the subject matter expert and operational and commercial owner for strategic multi-country payroll partners
  • Oversee payroll delivery from end to end, including cut-off calendars, variance analysis, gross-to-net calculations, statutory filings, and failure management
  • Track partner SLA performance, data delivery, payroll deadlines, capacity, readiness, and processing controls
  • Set partner strategy, governance models, scorecards, review schedules, escalation criteria, and improvement plans
  • Ensure partners meet expectations for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
  • Oversee vendor relationships from selection and onboarding through transition, consolidation, or exit
  • Assess partner capabilities, geographic coverage, operational maturity, security and compliance posture, and scalability
  • Define and monitor KPIs, SLAs, scorecards, remediation plans, and performance benchmarks
  • Run executive business reviews and performance conversations with partner leadership
  • Turn performance insights into recommendations for Operations, Product, Finance, Legal, Customer teams, and senior leadership
  • Perform vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
  • Build relationships with partner executives and lead negotiations covering contracts, renewals, pricing, remedies, and service changes
  • Resolve complex multi-market payroll escalations through root-cause analysis, recovery planning, prevention, and executive communication
  • Source and onboard new partners to expand global coverage and operational capabilities
  • Advise internal stakeholders and support partner selection based on customer needs and business priorities
  • Provide secondary oversight of Health and Safety and Compliance vendor relationships
  • Coordinate cross-functional responses to critical operational issues and drive complete resolution
  • Review and improve workflows, documentation, knowledge management, automation, and AI-enabled reporting
  • Analyze ticket and query trends to uncover systemic issues and develop preventative resources
  • Lead People Services and cross-functional initiatives that support Oyster’s mission

Requirements

  • At least five years of direct experience managing multi-country payroll vendors and Compliance or Health and Safety partners in a global setting
  • Strong technical knowledge of complete payroll cycles, gross-to-net calculations, statutory filings, and payroll controls
  • Substantial experience owning strategic payroll and compliance vendor relationships across global or multi-country operations
  • Thorough knowledge of payroll operations, compliance tracking, risk assessment, statutory controls, regulatory monitoring, and global legal standards
  • Demonstrated success improving vendor performance and regulatory alignment through KPIs, SLAs, compliance audits, governance, remediation, and executive reviews
  • Ability to negotiate commercially and manage contracts, including pricing, service levels, remedies, renewals, and trade-offs
  • Strong analytical and problem-solving ability
  • Commercially aware and focused on practical solutions
  • Exceptional relationship-building and influencing skills
  • High ownership and the ability to work independently in a fast-moving environment
  • Experience handling complex escalations and coordinating resolution across multiple stakeholders
  • Excellent written, verbal, and presentation skills
  • Experience collaborating with Operations, Legal, Support, Sales, and customer-facing teams
  • Process-focused approach with an emphasis on scalability and operational maturity
  • Comfort working through ambiguity while developing evolving operational functions and frameworks
  • Proven proactive partnership with HRBPs, Lifecycle Teams, and Pay teams
  • Fluent English
  • Dependable home internet access or the ability to obtain it
  • Bonus: experience working with global vendors across APAC, EMEA, LATAM, or AMER
  • Bonus: experience establishing or scaling vendor governance programs and operating frameworks
  • Bonus: additional language skills
  • Bonus: experience in a rapidly scaling startup or global technology environment
  • Bonus: experience implementing AI tools or automation workflows
  • Legal authorization to work in your country of residence

Benefits

  • Equity participation
  • Fully remote, home-based work
  • Work from anywhere, subject to authorization to work where you live
  • 40 days off annually, including holidays and vacation, or more where required locally
  • Mental health support through Plumm
  • Monthly wellbeing allowance through ThanksBen
  • At least three months of paid parental leave, with job protection for up to 12 months or as required locally
  • Work-from-home stipend for a laptop and home-office equipment
  • Flexible, asynchronous, collaborative working environment
  • Inclusive workplace with reasonable accommodations
  • No office attendance requirement

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