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GDT - General Datatech
GDT - General Datatech
501 – 1,000 Employees
ConsultingHealthcareLogistics
GDT - General Datatech is a global IT solutions provider focused on digital transformation through modern platforms, networks, and security infrastructure. Its offerings span cybersecurity, cloud and data center solutions, enterprise networking, collaboration, managed services, software and support, professional services, and resourcing. GDT serves organizations across sectors including consulting, healthcare, and logistics, combining technology partnerships with more than 450 certifications from providers such as Cisco, HPE, NetApp, and Fortinet. The company helps clients address complex infrastructure and security challenges while modernizing their technology environments.
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Senior Lifecycle Services Operations Manager, Cisco Enterprise Agreements

Lead Cisco Enterprise Agreement lifecycle operations for IT services clients, from onboarding and adoption through reviews and renewals. Use analytics, data quality practices, and process improvements to support client outcomes.

USUnited StatesNCNorth CarolinaRemoteFull-timeSeniorEnglish RequiredOperations
PMPSQL

Description

  • Own and improve the operating framework for clients’ Enterprise Agreement (EA) lifecycle management.
  • Oversee EA activities from onboarding and adoption to QBRs, renewal milestones, and True Forward / True-up coordination.
  • Bring EA trackers together in one authoritative record of owners, milestones, due dates, status, exceptions, and escalation paths.
  • Set review schedules and manage actions through completion, following up on overdue or blocked work.
  • Maintain client-specific EA plans and document procedures, controls, roles, and handoffs.
  • Build EA analytics on license position, usage, utilization, adoption, and True Forward / True-up exposure.
  • Coordinate Cisco data sourcing and refreshes, and work with data, BI, and technology teams to improve data quality.
  • Prepare client-facing QBR materials that connect EA status, risks, and opportunities to recommended actions and client value.
  • Prepare for and join client QBRs, then coordinate follow-up actions through completion.
  • Keep EA records accurate across trackers, Cisco data sources, CRM, and reporting systems; investigate discrepancies.
  • Define needs for tracker consolidation, data integrations, and workflow automation, and coordinate design, testing, and adoption.
  • Document Cisco EA licensing and operating procedures, and develop materials for knowledge transfer.
  • Monitor and report operational measures, using results to set improvement priorities.
  • Coordinate work with Sales, Account Management, Renewals, Solution Architecture, Finance, Cisco, OEMs, and operations teams.
  • Support EA onboarding, operational readiness, client information, adoption activities, review preparation, and issue escalation.
  • Provide designated secondary support for GDTamp work involving EA data, QBR analytics, lifecycle reporting, or client asset visibility.
  • Lead or contribute to cross-functional improvements and special projects in EA lifecycle operations.

Requirements

  • Strong knowledge of Enterprise Agreements, enterprise software licensing, subscriptions, renewals, client adoption, and lifecycle operations; Cisco EA experience is required.
  • Ability to interpret EA program rules and contract terms, including license usage, over- or under-licensing, renewal milestones, and True Forward / True-up concepts.
  • Experience developing or interpreting operational analytics, client reports, and executive-ready presentations.
  • Experience with workflow trackers and operational platforms such as Smartsheet, CRM systems, SAP, Microsoft Teams, Cisco data sources, or similar tools.
  • Strong process and project management, documentation, change management, and continuous improvement skills.
  • Ability to turn business and client needs into process requirements, data definitions, tracker logic, reporting, and automation requirements.
  • Sound analytical judgment and attention to detail, including the ability to investigate data discrepancies and explain findings clearly.
  • Strong writing, speaking, and presentation skills, including experience supporting client-facing QBRs.
  • Ability to lead through influence and coordinate across teams.
  • Self-directed, adaptable, organized, and able to manage competing priorities.
  • PMP, ITIL, Lean / Six Sigma, Agile, change management, data management, or comparable certifications are preferred.
  • Cisco certifications or training in software, Enterprise Agreements, licensing, renewals, or adoption are helpful.
  • A bachelor’s degree in business, information technology, computer science, operations, or a related field is preferred; relevant equivalent experience may be considered.
  • At least seven years of experience in Enterprise Agreements, software or subscription lifecycle, technology services operations, renewals, customer success, or a related client-facing IT services setting.
  • Experience overseeing cross-functional operational programs or complex customer lifecycle processes from onboarding through adoption, reviews, and renewal milestones.
  • Experience analyzing enterprise software or license data, developing operational reports, and turning findings into clear recommendations.
  • Experience designing or improving trackers, controls, standard operating procedures, workflow automation, or data quality processes.
  • Experience with Cisco Enterprise Agreements, True Forward / True-up processes, Cisco data sources, or comparable enterprise licensing programs is preferred.
  • Experience with Power BI, Excel, SQL, CRM systems, Smartsheet or similar workflow tools, and enterprise data systems such as SAP is preferred.

Benefits

  • Opportunities for career development
  • Access to advanced technology
  • A collaborative work environment
  • An inclusive, people-first culture
  • Recognition for employee contributions

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