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NVIDIA
NVIDIA
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NVIDIA develops accelerated computing and artificial intelligence technologies used across gaming, data centers, cloud computing, healthcare, manufacturing, automotive, and robotics. Its work spans graphics processing units, AI platforms, simulation, and industry-focused solutions, including NVIDIA Omniverse for collaborative 3D workflows, NVIDIA DRIVE for autonomous vehicle development, and NVIDIA Clara for healthcare applications. The company brings together large technical teams working on the infrastructure and software that support advanced computing, simulation, and AI-driven analytics.
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Senior HPC Support Engineer, Ethernet and AI Infrastructure — NVIDIA, Redmond Onsite

Support NVIDIA Ethernet switching and AI infrastructure customers as a senior HPC engineer in Redmond. Diagnose Linux, networking, and data-center systems while leading resolution of complex technical issues.

USUnited StatesCACaliforniaMAMassachusettsNCNorth CarolinaWAWashington
$108,000 – $207,000 / year
On-siteFull-timeSeniorEnglish RequiredSupport Engineer
Distributed SystemsLinuxShell ScriptingSwitching

Description

  • Deliver technical solutions for complex customer installations, maintenance, and operations involving NVIDIA networking products
  • Investigate and resolve customer issues through research, reproduction, and troubleshooting across multiple Linux distributions
  • Support NVIDIA Ethernet switching technologies and complete solutions including NVIDIA Spectrum-X
  • Handle customer support requests by phone, email, and conference call
  • Troubleshoot issues involving installation, operation, maintenance, product use, and interoperability with third-party vendors
  • Contribute to cross-functional team meetings
  • Share product, customer experience, and support-tool feedback with Engineering and Marketing
  • Create, refine, and document standard practices for internal Support and R&D teams
  • Work closely with Engineering, Marketing, and Support on technical issues
  • Lead critical issue resolution while preserving strong customer satisfaction

Requirements

  • At least five years of experience providing detailed customer support and debugging hardware and software products
  • Demonstrated use of established agentic AI tools such as Claude, Codex, or Cursor in daily work
  • Established understanding of enterprise platforms and systems engineering
  • Knowledge of Linux triage and server systems, with the ability to resolve hardware and operating-system issues
  • Professional communication and interpersonal abilities
  • A degree from an accredited university or college in Networking, Computer Science or Engineering, or Electrical/IT, or equivalent experience
  • Excellent English communication, presentation, speaking, and writing skills
  • Enterprise-level knowledge of networking technologies, protocols, and routing, including TCP, UDP, Ethernet, IP, L2, L3, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, and OSPF
  • Knowledge of Linux operating-system administration and networking
  • Ability to diagnose network protocols with TCPDUMP, Wireshark, or comparable tools
  • Deep knowledge of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers or containerization
  • Strong organization, prioritization, and multitasking skills with limited supervision
  • Preferred experience with large-scale networking and AI infrastructure, overlay technologies, RoCE, QoS, clustering or HPC data-center technologies, NCCL, MPI, Slurm/SchedMD, relevant certifications, shell scripting, and debugging practices

Benefits

  • Competitive salary
  • Equity compensation
  • Comprehensive benefits package

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