NVIDIA
NVIDIA
NVIDIA ойындарда, деректер орталықтарында, бұлтты есептеулерде, денсаулық сақтауда, өндірісте, автомобиль өнеркәсібінде және робот техникасында қолданылатын жеделдетілген есептеу мен жасанды интеллект технологияларын әзірлейді. Компанияның жұмысы графикалық процессорларды, жасанды интеллект платформаларын, модельдеуді және салаларға арналған шешімдерді қамтиды. Олардың қатарында бірлескен 3D жұмыс процестеріне арналған NVIDIA Omniverse, автономды көліктерді әзірлеуге арналған NVIDIA DRIVE және денсаулық сақтау саласындағы қолданбаларға арналған NVIDIA Clara бар. Компания озық есептеулерді, модельдеуді және жасанды интеллект негізіндегі талдауды қолдайтын инфрақұрылым мен бағдарламалық жасақтамада жұмыс істейтін ірі техникалық командаларды біріктіреді.

Senior HPC Support Engineer, Ethernet and AI Infrastructure — NVIDIA, Redmond Onsite

Support NVIDIA Ethernet switching and AI infrastructure customers as a senior HPC engineer in Redmond. Diagnose Linux, networking, and data-center systems while leading resolution of complex technical issues.

Сипаттама

  • Deliver technical solutions for complex customer installations, maintenance, and operations involving NVIDIA networking products
  • Investigate and resolve customer issues through research, reproduction, and troubleshooting across multiple Linux distributions
  • Support NVIDIA Ethernet switching technologies and complete solutions including NVIDIA Spectrum-X
  • Handle customer support requests by phone, email, and conference call
  • Troubleshoot issues involving installation, operation, maintenance, product use, and interoperability with third-party vendors
  • Contribute to cross-functional team meetings
  • Share product, customer experience, and support-tool feedback with Engineering and Marketing
  • Create, refine, and document standard practices for internal Support and R&D teams
  • Work closely with Engineering, Marketing, and Support on technical issues
  • Lead critical issue resolution while preserving strong customer satisfaction

Талаптар

  • At least five years of experience providing detailed customer support and debugging hardware and software products
  • Demonstrated use of established agentic AI tools such as Claude, Codex, or Cursor in daily work
  • Established understanding of enterprise platforms and systems engineering
  • Knowledge of Linux triage and server systems, with the ability to resolve hardware and operating-system issues
  • Professional communication and interpersonal abilities
  • A degree from an accredited university or college in Networking, Computer Science or Engineering, or Electrical/IT, or equivalent experience
  • Excellent English communication, presentation, speaking, and writing skills
  • Enterprise-level knowledge of networking technologies, protocols, and routing, including TCP, UDP, Ethernet, IP, L2, L3, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, and OSPF
  • Knowledge of Linux operating-system administration and networking
  • Ability to diagnose network protocols with TCPDUMP, Wireshark, or comparable tools
  • Deep knowledge of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers or containerization
  • Strong organization, prioritization, and multitasking skills with limited supervision
  • Preferred experience with large-scale networking and AI infrastructure, overlay technologies, RoCE, QoS, clustering or HPC data-center technologies, NCCL, MPI, Slurm/SchedMD, relevant certifications, shell scripting, and debugging practices

Артықшылықтар

  • Competitive salary
  • Equity compensation
  • Comprehensive benefits package

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