Wolters Kluwer develops professional information, software, and services for people working in healthcare, law, accounting, tax, finance, audit, risk, compliance, and regulatory fields. Its products help clinicians, nurses, and business and legal professionals organize complex work, make informed decisions, and address demanding challenges. Operating across more than 180 countries with a workforce of over 21,000 employees, Wolters Kluwer brings together expertise in healthcare, legal services, and consulting-related domains. Its careers organization supports opportunities for professionals interested in building tools and information resources used across these sectors.
Senior CX/UX Researcher – AI Innovation for Tax and Accounting (Sacramento Hybrid)
Lead mixed-methods CX/UX research and explore AI-enabled workflows for tax and accounting products. Turn customer insights into product strategy at Wolters Kluwer.
Description
- Direct complex user research programs that uncover business opportunities and improve user experience
- Combine qualitative and quantitative evidence through mixed-methods research
- Share findings with senior stakeholders and executives to guide product and business decisions
- Turn research results into executive briefs, workshops, and practical recommendations
- Work with design, product management, and engineering to shape product roadmaps and design strategy
- Maintain research insights and supporting artifacts in a central repository
- Guide the development and refinement of user personas, archetypes, and journey maps
- Coordinate with Research Operations on standardized materials, frameworks, and research practices
- Track emerging research methods, industry developments, and tools, with emphasis on AI and agentic technologies
- Report to the Manager, CX/UX Research
Requirements
- Bachelor’s degree in design, HCI, behavioral sciences, or a related field, or equivalent relevant experience accompanied by advanced UX certification or training
- At least five years of experience in user research for digital products or solutions
- Demonstrated ability to design and lead complex, multi-phase studies connected to business and product strategy
- Advanced capability in qualitative and quantitative user-data analysis
- Ability to produce clear, sophisticated, and persuasive research reports for stakeholders at all levels, including executives
- Expertise in presenting research findings to varied audiences
- Proven ability to influence and collaborate across design, product management, engineering, and other disciplines
- Strong working knowledge of AI, agentic workflows, and their use in research and product development
- Experience assessing emerging interaction patterns and shaping strategy for AI and agentic solutions
- Advanced UX certification or training required when equivalent experience is used instead of a bachelor’s degree
- Master’s degree preferred
- B2B experience with enterprise solutions preferred
- Knowledge of tax and accounting products and customer workflows preferred
- Familiarity with Great Question or UserZoom preferred
- Experience collecting and reporting user data through Pendo or other analytics platforms preferred
- Ability to present a previous project showing research scoping and communication of findings during interviews
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- FSA and HSA options
- Commuter benefits
- Tuition assistance plan
- Vacation and sick time
- Paid parental leave
- Eligibility for a bonus
- Hybrid schedule requiring eight days per month at the nearest office within 50 miles