MTP Brasil
MTP Brasil
501 – 1,000 Employees
ConsultingInsuranceLogistics
MTP Brasil is a software quality and testing services company with Spanish multinational roots and 17 years of industry experience. Its delivery centers hold ISO 9001 certification and TMMi Level 5 recognition, with an annual testing capacity of up to 1 million hours. The company develops quality engineering solutions including OMNIATEST, a methodology aligned with ISTQB parameters that supports the full testing lifecycle, from requirements review through production validation. MTP Brasil works across telecommunications, banking, insurance, utilities, and public administration, combining requirements engineering, test management, system verification and validation, and process improvement expertise.

Senior Business Analyst – ITSM Transformation, Remote Brazil

Senior Business Analyst leading digital transformation and ITSM process work at MTP Brasil, a multinational Digital Business Assurance specialist. The role covers process documentation, requirements gathering, and global process harmonization.

Description

  • Contribute to a global transformation initiative within the ASDM workstream
  • Assess and document current-state ITSM processes across multiple regions
  • Work across Incident Management, Request Fulfillment, Problem Management, Change Management, and Knowledge Management
  • Lead interviews, meetings, and workshops to gather requirements, identify improvement opportunities, map process gaps, and capture regional differences
  • Create L2 and L3 process maps, business requirements documents, and functional specifications
  • Partner with subject-matter experts, workstream leads, and program leadership to convert business needs into structured requirements
  • Drive process standardization and harmonization across regions while accounting for local needs and constraints
  • Coordinate stakeholder alignment in a global, matrixed operating environment
  • Maintain integration and alignment with Service Desk, Hosting, Tech4Tech, and Digital Workplace teams
  • Assist the Workstream Lead and Project Manager with presentations, documentation, and other project deliverables
  • Help support the adoption of new processes, practices, and ways of working

Requirements

  • Demonstrated Business Analyst experience in large-scale transformation programs and multinational organizations, or application development and SDLC experience with familiarity with PMO methods and project management
  • Strong analytical ability with experience facilitating workshops and eliciting requirements
  • Ability to turn business needs into structured requirements, functional documentation, and process designs
  • Experience operating in dynamic, complex environments involving multiple stakeholders
  • Comfort working through frequent change and requirements that may be poorly defined
  • Practical ServiceNow (SNOW) knowledge is advantageous
  • Previous Service Designer experience is advantageous
  • Experience with global operating model transformation, Shared Services Centers, or IT outsourcing is advantageous

Benefits

  • Health insurance
  • Dental insurance
  • Meal voucher
  • Transportation allowance
  • Culture allowance
  • Education allowance
  • Life insurance
  • Mental health and well-being program
  • Childcare assistance
  • Partner discounts
  • Close support and guidance
  • Continuous development
  • Ongoing recognition
  • Collaborative environment

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