Senior Actuarial Analyst
Highmark Health
Use actuarial methods and statistical analysis to support Highmark Health’s insurance pricing, claims analysis, and provider economics. Develop studies, models, and recommendations for decision makers.
Open
Thrive Market is a membership-based eCommerce company focused on making health- and sustainability-oriented shopping more accessible online. Its selection includes groceries, pantry staples, personal care products, supplements, baby and pet items, and household essentials, with options organized around preferences such as organic, gluten-free, high-protein, and low-sugar diets. The service also supports scheduled deliveries and repeat orders, while applying product standards that exclude ingredients such as artificial flavors, synthetic preservatives, and genetically modified organisms. Alongside its retail platform, Thrive Market operates social-impact programs that provide memberships to people in need, accept SNAP EBT, and support healthy-grocery and disaster-relief efforts.
Remote Member Service Specialist at Thrive Market
Support Thrive Market members remotely by resolving order, account, technical, membership, and product questions. Deliver assistance through chat, phone, text, and email while helping strengthen member retention.
Description
- Assist customers through chat, phone, text, and email.
- Resolve member concerns involving shipping, damaged orders, website and app issues, account changes, and cancellations.
- Explain Thrive Market membership benefits to support customer retention.
- Build product and dietary-values expertise to uncover cross-selling opportunities and increase average order value.
- Capture and document customer feedback in the CRM system.
- Stay current on Slack updates and participate in team meetings and training.
- Meet one-on-one with the team lead to review performance, share best practices, and receive coaching.
- Perform the role from a workstation equipped with a laptop, keyboard, mouse, monitor, and headset.
- Follow assigned break and lunch schedules.
Requirements
- Demonstrated enthusiasm for health and wellness and alignment with Thrive Market’s mission.
- Strong written and verbal communication abilities.
- Capacity to support members across all channels during an eight-hour workday.
- Working knowledge of Google Apps, including Calendar and Gmail.
- Experience working with customer relationship management systems.
- Must remain based in the United States throughout employment with Thrive Market.
- Call center experience is preferred but not required.
Benefits
- Comprehensive medical, dental, vision, life, and disability coverage.
- Competitive salary, determined by experience, plus equity.
- 401(k) plan.
- Nine observed holidays.
- Flexible paid time off.
- Subsidized ClassPass membership covering fitness, wellness, and beauty experiences.
- Option to work from Thrive Market’s Playa Vista office.
- Complimentary Thrive Market membership with an exclusive employee discount.
- Coverage for life coaching and therapy sessions through the company’s holistic mental health and well-being platform.
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