Thrive Market
Thrive Market
Thrive Market ir uz dalību balstīts e-komercijas uzņēmums, kura mērķis ir padarīt veselībai un ilgtspējai draudzīgāku preču iegādi tiešsaistē pieejamāku. Tā piedāvājumā ietilpst pārtikas preces, ilgstoši uzglabājami produkti, personīgās higiēnas preces, uztura bagātinātāji, preces zīdaiņiem un mājdzīvniekiem, kā arī mājsaimniecības pamatpreces. Produkti ir sakārtoti atbilstoši tādām izvēlēm kā bioloģiska, bezglutēna, ar augstu olbaltumvielu un ar zemu cukura saturu bagāta diēta. Pakalpojums nodrošina arī plānotas piegādes un atkārtotus pasūtījumus, bet produktu standarti nepieļauj, piemēram, mākslīgus aromatizētājus, sintētiskos konservantus un ģenētiski modificētus organismus. Līdztekus mazumtirdzniecības platformai Thrive Market īsteno sociālās ietekmes programmas, kas nodrošina dalību cilvēkiem, kam tā nepieciešama, pieņem SNAP EBT un atbalsta veselīgas pārtikas un palīdzības katastrofu gadījumos iniciatīvas.

Remote Member Service Specialist at Thrive Market

Support Thrive Market members remotely by resolving order, account, technical, membership, and product questions. Deliver assistance through chat, phone, text, and email while helping strengthen member retention.

Apraksts

  • Assist customers through chat, phone, text, and email.
  • Resolve member concerns involving shipping, damaged orders, website and app issues, account changes, and cancellations.
  • Explain Thrive Market membership benefits to support customer retention.
  • Build product and dietary-values expertise to uncover cross-selling opportunities and increase average order value.
  • Capture and document customer feedback in the CRM system.
  • Stay current on Slack updates and participate in team meetings and training.
  • Meet one-on-one with the team lead to review performance, share best practices, and receive coaching.
  • Perform the role from a workstation equipped with a laptop, keyboard, mouse, monitor, and headset.
  • Follow assigned break and lunch schedules.

Prasības

  • Demonstrated enthusiasm for health and wellness and alignment with Thrive Market’s mission.
  • Strong written and verbal communication abilities.
  • Capacity to support members across all channels during an eight-hour workday.
  • Working knowledge of Google Apps, including Calendar and Gmail.
  • Experience working with customer relationship management systems.
  • Must remain based in the United States throughout employment with Thrive Market.
  • Call center experience is preferred but not required.

Priekšrocības

  • Comprehensive medical, dental, vision, life, and disability coverage.
  • Competitive salary, determined by experience, plus equity.
  • 401(k) plan.
  • Nine observed holidays.
  • Flexible paid time off.
  • Subsidized ClassPass membership covering fitness, wellness, and beauty experiences.
  • Option to work from Thrive Market’s Playa Vista office.
  • Complimentary Thrive Market membership with an exclusive employee discount.
  • Coverage for life coaching and therapy sessions through the company’s holistic mental health and well-being platform.

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