„Thrive Market“ yra naryste pagrįsta elektroninės prekybos įmonė, siekianti, kad sveikatai ir tvarumui palankesni produktai būtų lengviau prieinami internete. Jos asortimentą sudaro maisto produktai, ilgai negendantys maisto gaminiai, asmens higienos prekės, maisto papildai, prekės kūdikiams ir augintiniams bei pagrindinės namų apyvokos prekės. Produktai suskirstyti pagal tokius pasirinkimus kaip ekologiška, beglitimė, daug baltymų turinti ir mažai cukraus turinti mityba. Paslauga taip pat suteikia galimybę planuoti pristatymus ir užsakymus kartoti, o taikomi produktų standartai neleidžia naudoti, pavyzdžiui, dirbtinių kvapiųjų medžiagų, sintetinių konservantų ir genetiškai modifikuotų organizmų. Be mažmeninės prekybos platformos, „Thrive Market“ vykdo socialinio poveikio programas, kurios suteikia narystes žmonėms, kuriems jų reikia, priima SNAP EBT ir remia sveikų maisto produktų bei pagalbos po nelaimių iniciatyvas.
Remote Member Service Specialist at Thrive Market
Support Thrive Market members remotely by resolving order, account, technical, membership, and product questions. Deliver assistance through chat, phone, text, and email while helping strengthen member retention.
Aprašymas
- Assist customers through chat, phone, text, and email.
- Resolve member concerns involving shipping, damaged orders, website and app issues, account changes, and cancellations.
- Explain Thrive Market membership benefits to support customer retention.
- Build product and dietary-values expertise to uncover cross-selling opportunities and increase average order value.
- Capture and document customer feedback in the CRM system.
- Stay current on Slack updates and participate in team meetings and training.
- Meet one-on-one with the team lead to review performance, share best practices, and receive coaching.
- Perform the role from a workstation equipped with a laptop, keyboard, mouse, monitor, and headset.
- Follow assigned break and lunch schedules.
Reikalavimai
- Demonstrated enthusiasm for health and wellness and alignment with Thrive Market’s mission.
- Strong written and verbal communication abilities.
- Capacity to support members across all channels during an eight-hour workday.
- Working knowledge of Google Apps, including Calendar and Gmail.
- Experience working with customer relationship management systems.
- Must remain based in the United States throughout employment with Thrive Market.
- Call center experience is preferred but not required.
Privalumai
- Comprehensive medical, dental, vision, life, and disability coverage.
- Competitive salary, determined by experience, plus equity.
- 401(k) plan.
- Nine observed holidays.
- Flexible paid time off.
- Subsidized ClassPass membership covering fitness, wellness, and beauty experiences.
- Option to work from Thrive Market’s Playa Vista office.
- Complimentary Thrive Market membership with an exclusive employee discount.
- Coverage for life coaching and therapy sessions through the company’s holistic mental health and well-being platform.