Thrive Market sog‘liq va barqarorlikka yo‘naltirilgan xaridlarni onlayn tarzda yanada qulay qilishga e’tibor qaratadigan, a’zolik asosidagi elektron tijorat kompaniyasidir. Uning assortimentiga oziq-ovqat mahsulotlari, kundalik iste’mol qilinadigan mahsulotlar, shaxsiy parvarish vositalari, qo‘shimchalar, chaqaloqlar va uy hayvonlari uchun mahsulotlar hamda uy-ro‘zg‘or buyumlari kiradi. Mahsulotlar organik, glyutensiz, oqsilga boy va shakari kam parhezlar kabi afzalliklarga ko‘ra tartiblangan. Xizmat rejalashtirilgan yetkazib berish va takroriy buyurtmalarni ham qo‘llab-quvvatlaydi, shuningdek, sun’iy ta’m beruvchilar, sintetik konservantlar va genetik jihatdan o‘zgartirilgan organizmlar kabi tarkibiy qismlarni istisno qiluvchi mahsulot standartlarini qo‘llaydi. Chakana savdo platformasidan tashqari, Thrive Market ehtiyojmandlarga a’zolik taqdim etadigan, SNAP EBT to‘lovlarini qabul qiladigan hamda sog‘lom oziq-ovqat va tabiiy ofatlardan zarar ko‘rganlarga yordam berish tashabbuslarini qo‘llab-quvvatlaydigan ijtimoiy ta’sir dasturlarini ham yuritadi.
Remote Member Service Specialist at Thrive Market
Support Thrive Market members remotely by resolving order, account, technical, membership, and product questions. Deliver assistance through chat, phone, text, and email while helping strengthen member retention.
Tavsif
- Assist customers through chat, phone, text, and email.
- Resolve member concerns involving shipping, damaged orders, website and app issues, account changes, and cancellations.
- Explain Thrive Market membership benefits to support customer retention.
- Build product and dietary-values expertise to uncover cross-selling opportunities and increase average order value.
- Capture and document customer feedback in the CRM system.
- Stay current on Slack updates and participate in team meetings and training.
- Meet one-on-one with the team lead to review performance, share best practices, and receive coaching.
- Perform the role from a workstation equipped with a laptop, keyboard, mouse, monitor, and headset.
- Follow assigned break and lunch schedules.
Talablar
- Demonstrated enthusiasm for health and wellness and alignment with Thrive Market’s mission.
- Strong written and verbal communication abilities.
- Capacity to support members across all channels during an eight-hour workday.
- Working knowledge of Google Apps, including Calendar and Gmail.
- Experience working with customer relationship management systems.
- Must remain based in the United States throughout employment with Thrive Market.
- Call center experience is preferred but not required.
Imtiyozlar
- Comprehensive medical, dental, vision, life, and disability coverage.
- Competitive salary, determined by experience, plus equity.
- 401(k) plan.
- Nine observed holidays.
- Flexible paid time off.
- Subsidized ClassPass membership covering fitness, wellness, and beauty experiences.
- Option to work from Thrive Market’s Playa Vista office.
- Complimentary Thrive Market membership with an exclusive employee discount.
- Coverage for life coaching and therapy sessions through the company’s holistic mental health and well-being platform.