Thrive Market
Thrive Market
Thrive Market — денсаулыққа және тұрақты тұтынуға бағытталған тауарларды онлайн сатып алуды қолжетімді етуге назар аударатын, мүшелікке негізделген электрондық коммерция компаниясы. Оның ассортиментіне азық-түлік, күнделікті қойма тауарлары, жеке күтім өнімдері, тағамдық қоспалар, сәбилер мен үй жануарларына арналған тауарлар және тұрмыстық қажеттіліктер кіреді. Өнімдер органикалық, глютенсіз, ақуызы жоғары және қант мөлшері төмен диеталар сияқты таңдаулар бойынша реттелген. Қызмет жоспарланған жеткізілімдер мен қайталама тапсырыстарды қолдайды, сондай-ақ жасанды хош иістендіргіштер, синтетикалық консерванттар және генетикалық түрлендірілген организмдер сияқты ингредиенттерді қоспайтын өнім стандарттарын қолданады. Бөлшек сауда платформасымен қатар, Thrive Market мұқтаж адамдарға мүшелік беретін, SNAP EBT төлемдерін қабылдайтын және пайдалы азық-түлік пен апаттан зардап шеккендерге көмек көрсету бастамаларын қолдайтын әлеуметтік әсер бағдарламаларын жүзеге асырады.

Remote Member Service Specialist at Thrive Market

Support Thrive Market members remotely by resolving order, account, technical, membership, and product questions. Deliver assistance through chat, phone, text, and email while helping strengthen member retention.

Сипаттама

  • Assist customers through chat, phone, text, and email.
  • Resolve member concerns involving shipping, damaged orders, website and app issues, account changes, and cancellations.
  • Explain Thrive Market membership benefits to support customer retention.
  • Build product and dietary-values expertise to uncover cross-selling opportunities and increase average order value.
  • Capture and document customer feedback in the CRM system.
  • Stay current on Slack updates and participate in team meetings and training.
  • Meet one-on-one with the team lead to review performance, share best practices, and receive coaching.
  • Perform the role from a workstation equipped with a laptop, keyboard, mouse, monitor, and headset.
  • Follow assigned break and lunch schedules.

Талаптар

  • Demonstrated enthusiasm for health and wellness and alignment with Thrive Market’s mission.
  • Strong written and verbal communication abilities.
  • Capacity to support members across all channels during an eight-hour workday.
  • Working knowledge of Google Apps, including Calendar and Gmail.
  • Experience working with customer relationship management systems.
  • Must remain based in the United States throughout employment with Thrive Market.
  • Call center experience is preferred but not required.

Артықшылықтар

  • Comprehensive medical, dental, vision, life, and disability coverage.
  • Competitive salary, determined by experience, plus equity.
  • 401(k) plan.
  • Nine observed holidays.
  • Flexible paid time off.
  • Subsidized ClassPass membership covering fitness, wellness, and beauty experiences.
  • Option to work from Thrive Market’s Playa Vista office.
  • Complimentary Thrive Market membership with an exclusive employee discount.
  • Coverage for life coaching and therapy sessions through the company’s holistic mental health and well-being platform.

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