ACC Premiere
ACC Premiere
1,001 – 5,000 Employees
Food & BeverageHealthcareLogistics
ACC Premiere is a contact center and customer experience outsourcing firm serving consumer brands across food and beverage, healthcare, logistics, retail, and direct-to-consumer markets. Its teams provide customer support, technical troubleshooting, crisis response, sales assistance, and consumer affairs services, including support for product recalls and periods of unusually high demand. ACC Premiere also helps clients improve contact center operations through customized CRM implementations, AI-enabled solutions, cloud telephony, analytics, process re-engineering, and compliance-focused performance management.

Remote Inbound Customer Service Representative

Full-time remote customer service role with ACC Premiere, focused on phone-based scheduling for branded consumer-support programs. Includes paid training and employer-provided equipment, with daytime training followed by afternoon and evening shifts.

Description

  • Help customers identify their scheduling needs and select suitable options
  • Provide high-quality phone support for consumers of recognized brands
  • Adjust communication to different customer needs and represent the company with positive language
  • Complete product and system training
  • Participate in instructor-led remote training sessions
  • Work a Monday-to-Friday schedule
  • Complete daytime first-shift training before moving to an afternoon and evening second shift

Requirements

  • High school diploma required
  • At least two years of customer service experience in a call center setting
  • Experience supporting branded products and services
  • Strong written and spoken communication abilities
  • Background in diagnosing and troubleshooting issues
  • Familiarity with supporting consumer products or services
  • Excellent verbal communication skills
  • A dedicated home office, preferably a separate room with a door
  • Sufficient space for the required workstation
  • Ability to connect the workstation directly to the router with wired internet
  • Three available power outlets
  • A work environment free from personal disruptions during scheduled hours
  • Ability to remain available for the full shift
  • Perfect attendance required throughout training

Benefits

  • Paid training
  • Employer-provided equipment
  • Opportunities for internal advancement
  • Employee-focused workplace
  • Live remote training

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