ACC Premiere
ACC Premiere
ACC Premiere एक संपर्क केंद्र और ग्राहक अनुभव आउटसोर्सिंग कंपनी है, जो खाद्य और पेय पदार्थ, स्वास्थ्य सेवा, लॉजिस्टिक्स, खुदरा तथा सीधे-उपभोक्ता बाजारों में उपभोक्ता ब्रांडों को सेवाएं प्रदान करती है। इसकी टीमें ग्राहक सहायता, तकनीकी समस्या-समाधान, संकट प्रतिक्रिया, बिक्री सहायता और उपभोक्ता मामलों की सेवाएं देती हैं, जिनमें उत्पाद वापसी और असामान्य रूप से अधिक मांग वाले समय में सहायता भी शामिल है। ACC Premiere अनुकूलित CRM कार्यान्वयन, AI-सक्षम समाधान, क्लाउड टेलीफोनी, विश्लेषण, प्रक्रियाओं के पुनर्गठन और अनुपालन-केंद्रित प्रदर्शन प्रबंधन के माध्यम से ग्राहकों को संपर्क केंद्र संचालन बेहतर बनाने में भी सहायता करती है।

Remote Inbound Customer Service Representative

Full-time remote customer service role with ACC Premiere, focused on phone-based scheduling for branded consumer-support programs. Includes paid training and employer-provided equipment, with daytime training followed by afternoon and evening shifts.

विवरण

  • Help customers identify their scheduling needs and select suitable options
  • Provide high-quality phone support for consumers of recognized brands
  • Adjust communication to different customer needs and represent the company with positive language
  • Complete product and system training
  • Participate in instructor-led remote training sessions
  • Work a Monday-to-Friday schedule
  • Complete daytime first-shift training before moving to an afternoon and evening second shift

आवश्यकताएँ

  • High school diploma required
  • At least two years of customer service experience in a call center setting
  • Experience supporting branded products and services
  • Strong written and spoken communication abilities
  • Background in diagnosing and troubleshooting issues
  • Familiarity with supporting consumer products or services
  • Excellent verbal communication skills
  • A dedicated home office, preferably a separate room with a door
  • Sufficient space for the required workstation
  • Ability to connect the workstation directly to the router with wired internet
  • Three available power outlets
  • A work environment free from personal disruptions during scheduled hours
  • Ability to remain available for the full shift
  • Perfect attendance required throughout training

लाभ

  • Paid training
  • Employer-provided equipment
  • Opportunities for internal advancement
  • Employee-focused workplace
  • Live remote training

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