ACC Premiere
ACC Premiere
ACC Premiere — азық-түлік және сусындар, денсаулық сақтау, логистика, бөлшек сауда және тұтынушыға тікелей сату нарықтарындағы тұтыну тауарлары брендтеріне қызмет көрсететін байланыс орталығы және клиент тәжірибесін басқару жөніндегі аутсорсинг компаниясы. Оның командалары клиенттерге қолдау көрсету, техникалық ақауларды жою, дағдарыс жағдайларына әрекет ету, сатылымдарға көмектесу және тұтынушылармен жұмыс істеу қызметтерін ұсынады. Бұл қызметтерге өнімдерді кері қайтарып алу науқандары мен сұраныс әдеттен тыс жоғары кезеңдердегі қолдау да кіреді. Сонымен қатар ACC Premiere клиенттерге CRM жүйелерін бейімдеп енгізу, жасанды интеллектке негізделген шешімдер, бұлтты телефония, талдау, процестерді қайта құру және талаптарға сәйкестікке бағытталған тиімділікті басқару арқылы байланыс орталығының жұмысын жақсартуға көмектеседі.

Remote Inbound Customer Service Representative

Full-time remote customer service role with ACC Premiere, focused on phone-based scheduling for branded consumer-support programs. Includes paid training and employer-provided equipment, with daytime training followed by afternoon and evening shifts.

Сипаттама

  • Help customers identify their scheduling needs and select suitable options
  • Provide high-quality phone support for consumers of recognized brands
  • Adjust communication to different customer needs and represent the company with positive language
  • Complete product and system training
  • Participate in instructor-led remote training sessions
  • Work a Monday-to-Friday schedule
  • Complete daytime first-shift training before moving to an afternoon and evening second shift

Талаптар

  • High school diploma required
  • At least two years of customer service experience in a call center setting
  • Experience supporting branded products and services
  • Strong written and spoken communication abilities
  • Background in diagnosing and troubleshooting issues
  • Familiarity with supporting consumer products or services
  • Excellent verbal communication skills
  • A dedicated home office, preferably a separate room with a door
  • Sufficient space for the required workstation
  • Ability to connect the workstation directly to the router with wired internet
  • Three available power outlets
  • A work environment free from personal disruptions during scheduled hours
  • Ability to remain available for the full shift
  • Perfect attendance required throughout training

Артықшылықтар

  • Paid training
  • Employer-provided equipment
  • Opportunities for internal advancement
  • Employee-focused workplace
  • Live remote training

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