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Valeris
Valeris
1,001 – 5,000 Employees
B2BHealthcarePharmaceuticals
Valeris is a life sciences commercialization company created through the merger of PharmaCord and Mercalis. It helps pharmaceutical and other life sciences organizations bring products to market, strengthen patient access and adherence, and engage healthcare providers. Its services span data and strategic insights, patient support and access programs, and tools for provider engagement. Valeris works with more than 500 life sciences customers and supports millions of patients across the healthcare value chain, with operations headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana.
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Remote Care Coordinator – Patient Access and Benefits Support

Coordinate patient access, benefits investigations, medication support, and case resolution for Valeris. Support patients, healthcare providers, and stakeholders through life sciences commercialization programs.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredCare CoordinatorGeneral

Description

  • Manage patient cases from intake through closure
  • Conduct benefits investigations, prior authorizations, denial appeals, and financial eligibility assessments for assistance programs
  • Resolve patient, caller, and stakeholder needs through email, inbound and outbound calls, and Lynk technology
  • Develop reliable working relationships with patients, prescribers, and client stakeholders
  • Conduct program welcome calls and follow-up calls after benefits investigations
  • Explain coverage options and related processes to patients and physicians
  • Handle client and healthcare provider inquiries in line with established business rules
  • Answer inbound calls and direct patients to appropriate resources
  • Deliver individualized case management while explaining coverage and next steps
  • Research benefits and payer coverage through electronic tools and manual investigations
  • Explain requirements for prior authorizations, appeals, tier exceptions, and formulary exclusions
  • Track submissions and outcomes with payers and healthcare providers
  • Coordinate nurse education and follow-up activities
  • Connect patients with relevant peer support resources
  • Arrange product shipments through patient assistance and bridge programs
  • Handle prior authorization reverification and patient assistance program reenrollment
  • Report adverse events, product complaints, special situation reports, and medical inquiries according to SOPs and business rules
  • Record all case activity in the PharmaCord Lynk system
  • Meet training deadlines and follow applicable SOPs
  • Support additional duties and projects as assigned

Requirements

  • A bachelor’s degree is strongly preferred; equivalent experience is required
  • Customer service or healthcare industry experience is preferred but not mandatory
  • Must be available for an 8.5-hour shift scheduled between 8 a.m. and 9 p.m., Monday through Friday
  • Spanish-English bilingual ability is a plus
  • Remote eligibility depends on meeting work-from-home requirements and business needs
  • Strong attention to detail
  • Professional telephone manner
  • Basic computer proficiency
  • Effective multitasking ability
  • Clear, concise communication skills
  • Candidates who type at least 35 words per minute with 97% accuracy are preferred
  • Willingness to travel as needed is preferred
  • Successful completion of a background check and, where applicable, a drug screen

Benefits

  • Medical, dental, and vision coverage with HSA- and FSA-eligible options and employer premium contributions
  • Telehealth access and Employee Assistance Program services
  • Employer matching contributions to Health Savings Accounts
  • Employer-paid Basic Life and AD&D insurance equal to annual earnings, subject to $50,000 minimum and $300,000 maximum coverage
  • Employer-paid Short-Term Disability coverage with optional Long-Term Disability insurance
  • 401(k) plan with a 100% employer match on the first 5% contributed and immediate vesting
  • Paid time off and sick leave
  • Nine paid holidays plus two floating holidays
  • Advancement opportunities and support for personal and professional development
  • Stimulating work that encourages new ideas
  • Inclusive, mission-driven workplace culture
  • Minimal travel flexibility is preferred

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