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AAB
AAB
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
AAB is a UK-based accountancy and business advisory firm supporting SMEs, corporates and high-net-worth individuals with audit, tax, corporate finance, payroll, HR, restructuring, wealth management and virtual finance services. With offices across the UK, Ireland and internationally, AAB combines financial expertise with sector knowledge spanning energy, technology, construction, food and drink, the public sector and industrial businesses. Its work also addresses clients’ wider people, financial planning and sustainability needs.
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Payroll Manager – Edinburgh Hybrid

Lead UK payroll delivery for SME clients and manage Client Success Specialists at AAB, a professional services firm operating across the UK, Ireland, and USA. Focus on service quality, compliance, operational performance, and client retention.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredPayroll

Description

  • Oversee payroll delivery for a portfolio of SME clients
  • Lead, coach, and develop Client Success Specialists
  • Build strong client partnerships and promote a positive service experience
  • Coordinate payroll work across clients, the CSS team, and QX
  • Allocate workloads, resources, and service priorities across the team
  • Track payroll accuracy, SLA performance, client satisfaction, and operational efficiency
  • Handle escalated client queries, service issues, and complex operational matters
  • Develop team capability through coaching, mentoring, feedback, and performance management
  • Promote accountability, teamwork, continuous improvement, and operational excellence
  • Lead client service reviews and manage relationships on an ongoing basis
  • Find opportunities to enhance services, improve processes, retain clients, and refer additional services
  • Work with internal teams to deliver effective client services
  • Contribute to marketing, networking, and business development work
  • Assess service delivery risks and introduce controls, improvements, and corrective actions
  • Manage daily payroll operations and oversee QX processing
  • Review payroll results, client communications, and exception reports
  • Keep up to date with payroll legislation and relevant industry developments
  • Evaluate service data and performance measures
  • Coordinate with HR Consulting, Implementation, Technology, and other internal departments
  • Help conduct client review meetings and define agreed improvement actions
  • Keep procedures, controls, and client records accurate and compliant
  • Support the transition of new clients into business-as-usual payroll delivery
  • Contribute to service development, technology improvements, and continuous improvement initiatives

Requirements

  • Higher Grade, A Level, or an equivalent qualification
  • Relevant professional qualifications
  • Prior experience managing payroll service delivery in a client-focused setting
  • Experience leading teams and developing high-performing employees
  • Background managing payroll client portfolios and stakeholder relationships
  • Experience with outsourced or offshore delivery models
  • Experience resolving complex payroll queries and client escalations
  • Track record of improving operations and advancing service quality
  • Experience contributing to business development and client retention
  • Experience managing performance against operational and commercial targets
  • Excellent leadership and people management capability
  • Strong client and stakeholder relationship management skills
  • Excellent organisation and workload planning abilities
  • Strong written and verbal communication skills
  • Knowledge of payroll legislation, payroll operations, and industry best practice
  • Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, and payroll software
  • Strong analytical and problem-solving abilities
  • Experience interpreting service performance data and leading improvement work
  • Sound commercial awareness and understanding of client service management
  • Ability to balance competing demands in a fast-moving client service environment
  • University degree with a minimum 2:1 classification preferred

Benefits

  • Annual leave plus public holidays, with options to buy or carry over leave
  • Enhanced maternity, paternity, and adoption leave
  • One paid volunteering day
  • Private Medical Insurance for you, with family cover available
  • Employee Assistance Programme providing 24/7 mental health and wellbeing support
  • Death in Service benefit
  • Competitive pension scheme
  • Life assurance policies
  • Hybrid working arrangement
  • Agile culture supporting flexible hours and smarter ways of working
  • Modern offices designed for collaboration, concentration, and wellbeing
  • Tailored training, professional qualifications, and ongoing support
  • Opportunities to lead, learn, and make a meaningful contribution

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