AAB
AAB
AAB — Ұлыбританияда орналасқан бухгалтерлік есеп және бизнес-консалтинг компаниясы. Ол шағын және орта бизнеске, корпоративтік ұйымдарға және жоғары таза активтері бар жеке тұлғаларға аудит, салық салу, корпоративтік қаржы, еңбекақы төлеу, адам ресурстарын басқару, қайта құрылымдау, байлықты басқару және виртуалды қаржы қызметтерін ұсынады. Ұлыбритания, Ирландия және басқа елдердегі кеңселері арқылы AAB қаржылық сараптаманы энергетика, технология, құрылыс, тамақ және сусындар, мемлекеттік сектор және өнеркәсіптік бизнес салаларындағы тәжірибесімен ұштастырады. Компанияның қызметі клиенттердің персоналды басқару, қаржылық жоспарлау және тұрақты даму салаларындағы кең ауқымды қажеттіліктерін де қамтиды.

Payroll Manager – Edinburgh Hybrid

Lead UK payroll delivery for SME clients and manage Client Success Specialists at AAB, a professional services firm operating across the UK, Ireland, and USA. Focus on service quality, compliance, operational performance, and client retention.

Сипаттама

  • Oversee payroll delivery for a portfolio of SME clients
  • Lead, coach, and develop Client Success Specialists
  • Build strong client partnerships and promote a positive service experience
  • Coordinate payroll work across clients, the CSS team, and QX
  • Allocate workloads, resources, and service priorities across the team
  • Track payroll accuracy, SLA performance, client satisfaction, and operational efficiency
  • Handle escalated client queries, service issues, and complex operational matters
  • Develop team capability through coaching, mentoring, feedback, and performance management
  • Promote accountability, teamwork, continuous improvement, and operational excellence
  • Lead client service reviews and manage relationships on an ongoing basis
  • Find opportunities to enhance services, improve processes, retain clients, and refer additional services
  • Work with internal teams to deliver effective client services
  • Contribute to marketing, networking, and business development work
  • Assess service delivery risks and introduce controls, improvements, and corrective actions
  • Manage daily payroll operations and oversee QX processing
  • Review payroll results, client communications, and exception reports
  • Keep up to date with payroll legislation and relevant industry developments
  • Evaluate service data and performance measures
  • Coordinate with HR Consulting, Implementation, Technology, and other internal departments
  • Help conduct client review meetings and define agreed improvement actions
  • Keep procedures, controls, and client records accurate and compliant
  • Support the transition of new clients into business-as-usual payroll delivery
  • Contribute to service development, technology improvements, and continuous improvement initiatives

Талаптар

  • Higher Grade, A Level, or an equivalent qualification
  • Relevant professional qualifications
  • Prior experience managing payroll service delivery in a client-focused setting
  • Experience leading teams and developing high-performing employees
  • Background managing payroll client portfolios and stakeholder relationships
  • Experience with outsourced or offshore delivery models
  • Experience resolving complex payroll queries and client escalations
  • Track record of improving operations and advancing service quality
  • Experience contributing to business development and client retention
  • Experience managing performance against operational and commercial targets
  • Excellent leadership and people management capability
  • Strong client and stakeholder relationship management skills
  • Excellent organisation and workload planning abilities
  • Strong written and verbal communication skills
  • Knowledge of payroll legislation, payroll operations, and industry best practice
  • Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, and payroll software
  • Strong analytical and problem-solving abilities
  • Experience interpreting service performance data and leading improvement work
  • Sound commercial awareness and understanding of client service management
  • Ability to balance competing demands in a fast-moving client service environment
  • University degree with a minimum 2:1 classification preferred

Артықшылықтар

  • Annual leave plus public holidays, with options to buy or carry over leave
  • Enhanced maternity, paternity, and adoption leave
  • One paid volunteering day
  • Private Medical Insurance for you, with family cover available
  • Employee Assistance Programme providing 24/7 mental health and wellbeing support
  • Death in Service benefit
  • Competitive pension scheme
  • Life assurance policies
  • Hybrid working arrangement
  • Agile culture supporting flexible hours and smarter ways of working
  • Modern offices designed for collaboration, concentration, and wellbeing
  • Tailored training, professional qualifications, and ongoing support
  • Opportunities to lead, learn, and make a meaningful contribution

Ұқсас жұмыс орындары

Bundesverbraucherhilfe e.V.

Editor-in-Chief, Federal Consumer Bulletin (Volunteer)

Bundesverbraucherhilfe e.V.

Lead the volunteer editorial team behind Bundesverbraucherhilfe’s daily consumer news bulletin. Oversee journalistic standards, editorial independence, coverage, and team development.

Ашу
Our National Conversation (ONC)

Remote Editorial Lead Intern (California)

Our National Conversation (ONC)
51 – 200 Қызметкерлер
B2CКоммерциялық емесМедиа

Lead writers, publication schedules, and editorial standards as an intern with Our National Conversation. Support its mission to reduce partisanship and promote solutions through youth-driven media.

Ашу
CB Talents Academy

Dutch-Speaking Customer Support Specialist (Remote, Portugal)

CB Talents Academy
1 – 10 Қызметкерлер
Білім беру

Support users of a global online payment platform in Dutch, handling payment questions, collections, assistance for vulnerable customers, and account administration remotely from Portugal.

Ашу
I

Senior Engineering Manager, Risk Engineering

Imprint
201 – 500 Қызметкерлер
КонсалтингҚаржыМаркетинг

Lead backend teams responsible for real-time payment authorization, fraud decisions, and underwriting at Imprint, an embedded payments and credit platform.

Ашу
Martin & Company

Director of P&C Insurance Consulting

Martin & Company

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

Ашу
Commonwealth Bank
General Dynamics Information Technology

Vice President and General Manager, Navy and Marine Corps

General Dynamics Information Technology

Lead GDIT’s Navy and Marine Corps technology services portfolio, with annual revenue above $700 million. Set business strategy, oversee financial performance and delivery, and drive growth across defense programs.

Ашу
Cyclops

Remote VP of Marketing, Stablecoin Payments

Cyclops

Lead Cyclops’ brand strategy for stablecoin payment infrastructure, spanning thought leadership, search visibility, conferences, analytics, media relations, and partner marketing.

Ашу
Blizzard Entertainment

Associate Director of International Marketing Strategy and Planning

Blizzard Entertainment
1 001 – 5 000 Қызметкерлер
SaaSОйындарЭлектрондық коммерция

Lead Blizzard’s international gaming marketing strategy, investment priorities, and growth planning. Develop financial models, market frameworks, and recommendations for executive decision-making.

Ашу