AAB
AAB
1 001 – 5 000 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
AAB — Buyuk Britaniyada joylashgan buxgalteriya hisobi va biznes konsalting kompaniyasi bo‘lib, kichik va o‘rta korxonalar, korporativ tashkilotlar hamda yuqori sof boylikka ega shaxslarga audit, soliq, korporativ moliya, ish haqi hisob-kitobi, inson resurslari, qayta tuzish, boylikni boshqarish va virtual moliya xizmatlarini taqdim etadi. Buyuk Britaniya, Irlandiya va boshqa mamlakatlardagi ofislari orqali AAB moliyaviy ekspertizasini energetika, texnologiyalar, qurilish, oziq-ovqat va ichimliklar, davlat sektori hamda sanoat korxonalari kabi sohalardagi bilimlari bilan birlashtiradi. Kompaniya faoliyati mijozlarning xodimlar, moliyaviy rejalashtirish va barqarorlik bilan bog‘liq kengroq ehtiyojlarini ham qamrab oladi.

Payroll Manager – Edinburgh Hybrid

Lead UK payroll delivery for SME clients and manage Client Success Specialists at AAB, a professional services firm operating across the UK, Ireland, and USA. Focus on service quality, compliance, operational performance, and client retention.

Tavsif

  • Oversee payroll delivery for a portfolio of SME clients
  • Lead, coach, and develop Client Success Specialists
  • Build strong client partnerships and promote a positive service experience
  • Coordinate payroll work across clients, the CSS team, and QX
  • Allocate workloads, resources, and service priorities across the team
  • Track payroll accuracy, SLA performance, client satisfaction, and operational efficiency
  • Handle escalated client queries, service issues, and complex operational matters
  • Develop team capability through coaching, mentoring, feedback, and performance management
  • Promote accountability, teamwork, continuous improvement, and operational excellence
  • Lead client service reviews and manage relationships on an ongoing basis
  • Find opportunities to enhance services, improve processes, retain clients, and refer additional services
  • Work with internal teams to deliver effective client services
  • Contribute to marketing, networking, and business development work
  • Assess service delivery risks and introduce controls, improvements, and corrective actions
  • Manage daily payroll operations and oversee QX processing
  • Review payroll results, client communications, and exception reports
  • Keep up to date with payroll legislation and relevant industry developments
  • Evaluate service data and performance measures
  • Coordinate with HR Consulting, Implementation, Technology, and other internal departments
  • Help conduct client review meetings and define agreed improvement actions
  • Keep procedures, controls, and client records accurate and compliant
  • Support the transition of new clients into business-as-usual payroll delivery
  • Contribute to service development, technology improvements, and continuous improvement initiatives

Talablar

  • Higher Grade, A Level, or an equivalent qualification
  • Relevant professional qualifications
  • Prior experience managing payroll service delivery in a client-focused setting
  • Experience leading teams and developing high-performing employees
  • Background managing payroll client portfolios and stakeholder relationships
  • Experience with outsourced or offshore delivery models
  • Experience resolving complex payroll queries and client escalations
  • Track record of improving operations and advancing service quality
  • Experience contributing to business development and client retention
  • Experience managing performance against operational and commercial targets
  • Excellent leadership and people management capability
  • Strong client and stakeholder relationship management skills
  • Excellent organisation and workload planning abilities
  • Strong written and verbal communication skills
  • Knowledge of payroll legislation, payroll operations, and industry best practice
  • Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, and payroll software
  • Strong analytical and problem-solving abilities
  • Experience interpreting service performance data and leading improvement work
  • Sound commercial awareness and understanding of client service management
  • Ability to balance competing demands in a fast-moving client service environment
  • University degree with a minimum 2:1 classification preferred

Imtiyozlar

  • Annual leave plus public holidays, with options to buy or carry over leave
  • Enhanced maternity, paternity, and adoption leave
  • One paid volunteering day
  • Private Medical Insurance for you, with family cover available
  • Employee Assistance Programme providing 24/7 mental health and wellbeing support
  • Death in Service benefit
  • Competitive pension scheme
  • Life assurance policies
  • Hybrid working arrangement
  • Agile culture supporting flexible hours and smarter ways of working
  • Modern offices designed for collaboration, concentration, and wellbeing
  • Tailored training, professional qualifications, and ongoing support
  • Opportunities to lead, learn, and make a meaningful contribution

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