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HelpSquad
HelpSquad
51 – 200 Employees
B2BEnterpriseHealthcare
HelpSquad is a US-managed healthcare BPO provider that delivers HIPAA-compliant virtual medical assistants and remote support teams. Its services cover patient scheduling and intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center operations, medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad works with solo clinicians, multi-location medical groups, hospitals, dental practices, behavioral health organizations, and in-home care providers. The company also offers managed teams and white-label services, with an emphasis on trained and vetted staff, company-level BAA coverage, quality oversight, and support for both standard and after-hours operations. Its team and hiring context center on remote healthcare operations, administrative support, customer service, and technology-enabled patient care.
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Part-Time Remote Psychiatry Front Office and Billing Specialist

Provide remote administrative and billing support for a U.S.-based outpatient psychiatry practice. Responsibilities include patient communication, scheduling, insurance verification, prior authorizations, and billing assistance.

USUnited StatesRemotePart-timeLeadEnglish RequiredBilling Specialist

Description

  • Respond to incoming patient calls with empathy and professionalism
  • Contact patients by phone as needed
  • Communicate with patients, guardians, and healthcare providers
  • Manage sensitive conversations calmly and professionally
  • Record accurate messages and patient interaction notes
  • Follow up on appointments, paperwork, insurance, and related needs
  • Schedule, reschedule, and maintain patient appointments
  • Coordinate new-patient visits and follow-up appointments
  • Complete patient intake and support intake-related tasks
  • Gather and validate demographic and insurance details
  • Keep patient records and documentation accurate and complete
  • Confirm patient eligibility and insurance benefits
  • Review coverage details and flag insurance issues
  • Support prior authorizations for visits and medications
  • Contact insurers to check authorization progress
  • Document authorization requests and results accurately
  • Help record patient payments
  • Review accounts for unpaid balances and other issues
  • Support billing follow-up and denial resolution
  • Address patient billing questions when appropriate
  • Maintain complete and accurate billing records
  • After core duties are established, assist with provider credentialing and payer enrollment with major insurers

Requirements

  • At least two years of experience as a healthcare virtual assistant, medical receptionist, medical administrator, or in a comparable role
  • Strong background handling patient phone calls
  • Experience scheduling appointments and supporting patient intake
  • Experience verifying insurance coverage
  • Prior authorization experience is strongly preferred
  • Experience with medical billing or denial management
  • Tebra experience is strongly preferred
  • Experience in behavioral health, psychiatry, psychology, or another mental-health practice is advantageous
  • Excellent spoken and written English
  • Exceptional attention to detail and documentation ability
  • Able to work independently with limited supervision
  • Willing and able to learn new healthcare software and workflows
  • Reliable internet, computer, and professional home working environment
  • Able to protect confidential patient information and follow HIPAA requirements

Benefits

  • Competitive hourly compensation
  • Reliable, punctual payments
  • Payments handled through Wise
  • Training provided directly by the client
  • Dedicated Account Manager for support
  • Stable, long-term placement with a growing U.S.-based company
  • Opportunity to use a broad range of modern SaaS platforms
  • Potential to take on more responsibility as the company grows
  • Recognition for long-term tenure
  • Defined escalation processes
  • Fully remote work from home
  • Supportive team culture across accounts
  • Potential for more hours or additional accounts based on performance
  • Opportunity to build U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Strengthen your resume with verified U.S. client experience

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