HelpSquad
HelpSquad
51 – 200 Қызметкерлер
B2BДенсаулық сақтауКәсіпорын
HelpSquad — HIPAA талаптарына сай виртуалды медициналық ассистенттер мен қашықтан жұмыс істейтін қолдау топтарын ұсынатын, АҚШ басқаратын денсаулық сақтау саласындағы BPO провайдері. Оның қызметтеріне пациенттерді қабылдау мен жазылуды ұйымдастыру, сақтандыруды растау, алдын ала рұқсаттар, медициналық есеп айырысу және кіріс айналымын басқару, колл-орталық операциялары, медициналық хатшылық, сондай-ақ жасанды интеллектпен жұмыс істейтін пациенттерді қолдау және білім жүйелері кіреді. HelpSquad жеке дәрігерлермен, бірнеше жерде жұмыс істейтін медициналық топтармен, ауруханалармен, стоматологиялық клиникалармен, мінез-құлық денсаулығы ұйымдарымен және үйде күтім көрсету қызметтерін ұсынушылармен жұмыс істейді. Компания сонымен қатар оқытылған әрі мұқият тексерілген қызметкерлері, компания деңгейіндегі BAA қамтуы, сапаны бақылауы және стандартты да, жұмыс уақытынан тыс операцияларға да қолдауы бар басқарылатын топтар мен ақ жапсырмалы қызметтерді ұсынады. Оның командасы мен жұмысқа қабылдау бағыты қашықтан көрсетілетін денсаулық сақтау операцияларына, әкімшілік қолдауға, клиенттерге қызмет көрсетуге және технология көмегімен жүзеге асырылатын пациенттерге күтім көрсетуге негізделген.

Part-Time Remote Psychiatry Front Office and Billing Specialist

Provide remote administrative and billing support for a U.S.-based outpatient psychiatry practice. Responsibilities include patient communication, scheduling, insurance verification, prior authorizations, and billing assistance.

Сипаттама

  • Respond to incoming patient calls with empathy and professionalism
  • Contact patients by phone as needed
  • Communicate with patients, guardians, and healthcare providers
  • Manage sensitive conversations calmly and professionally
  • Record accurate messages and patient interaction notes
  • Follow up on appointments, paperwork, insurance, and related needs
  • Schedule, reschedule, and maintain patient appointments
  • Coordinate new-patient visits and follow-up appointments
  • Complete patient intake and support intake-related tasks
  • Gather and validate demographic and insurance details
  • Keep patient records and documentation accurate and complete
  • Confirm patient eligibility and insurance benefits
  • Review coverage details and flag insurance issues
  • Support prior authorizations for visits and medications
  • Contact insurers to check authorization progress
  • Document authorization requests and results accurately
  • Help record patient payments
  • Review accounts for unpaid balances and other issues
  • Support billing follow-up and denial resolution
  • Address patient billing questions when appropriate
  • Maintain complete and accurate billing records
  • After core duties are established, assist with provider credentialing and payer enrollment with major insurers

Талаптар

  • At least two years of experience as a healthcare virtual assistant, medical receptionist, medical administrator, or in a comparable role
  • Strong background handling patient phone calls
  • Experience scheduling appointments and supporting patient intake
  • Experience verifying insurance coverage
  • Prior authorization experience is strongly preferred
  • Experience with medical billing or denial management
  • Tebra experience is strongly preferred
  • Experience in behavioral health, psychiatry, psychology, or another mental-health practice is advantageous
  • Excellent spoken and written English
  • Exceptional attention to detail and documentation ability
  • Able to work independently with limited supervision
  • Willing and able to learn new healthcare software and workflows
  • Reliable internet, computer, and professional home working environment
  • Able to protect confidential patient information and follow HIPAA requirements

Артықшылықтар

  • Competitive hourly compensation
  • Reliable, punctual payments
  • Payments handled through Wise
  • Training provided directly by the client
  • Dedicated Account Manager for support
  • Stable, long-term placement with a growing U.S.-based company
  • Opportunity to use a broad range of modern SaaS platforms
  • Potential to take on more responsibility as the company grows
  • Recognition for long-term tenure
  • Defined escalation processes
  • Fully remote work from home
  • Supportive team culture across accounts
  • Potential for more hours or additional accounts based on performance
  • Opportunity to build U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Strengthen your resume with verified U.S. client experience

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