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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Onsite Customer Service Specialist in the Philippines

Support customers across multiple communication channels for TDCX in an onsite Philippines role. Resolve issues, manage cases through closure, and help strengthen customer satisfaction.

PHPhilippinesOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Support customers through the appropriate communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Explain unclear information and respond to customer needs.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services in line with established procedures to support customer satisfaction.
  • Develop lasting customer relationships by providing attentive, proactive support.
  • Complete other management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Requirements

  • Diploma, advanced or higher diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
  • Around two years of relevant work experience is preferred; fresh graduates may also apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new platforms.
  • Excellent spoken and written English, plus proficiency in the language used by the supported market.

Benefits

  • Competitive remuneration and additional perks.
  • Medical, insurance, and social security coverage.
  • Modern, well-equipped workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • A positive culture designed to support career growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced specialists.
  • The opportunity to work for a globally recognized, award-winning company.

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